TeleconsultA leading teleradiology provider across Europe and the UK, supporting a global network of 350+ subspecialized radiologists. The company focuses on delivering accurate, timely radiology reporting through advanced technology to improve patient care and help healthcare providers manage increasing imaging demand. With an international presence across multiple locations, it offers 24/7 remote reporting services for hospitals and clinics, enabling efficient handling of both routine and urgent diagnostic imaging.Job overviewThe 1st Line IT Support Engineer is the primary first-line contact for technical requests and incidents from radiologists and company staff. The role is responsible for intake, triage and initial resolution of support requests (remote and on-site), clear documentation and escalation according to procedures. The 1st Line Engineer delivers reliable desktop and user-facing IT support, helps maintain secure and efficient clinical and office workflows, and assists senior engineers with routine maintenance, upgrades and migration activities. Familiarity with radiology IT concepts and standards is an advantage and will help when supporting clinical users, but day-to-day work remains focused on first-line support and user experience.Key Responsibilities
Act as the first-line owner for incoming support requests: register tickets, prioritise by SLA, perform first-line diagnosis and either resolve or escalate with clear documentation.Provide day-to-day desktop and application support to radiologists and office staff: Windows workstations, performance issues, help with standard productivity software, AV/VC equipment and basic network connectivity.Provide targeted assistance for clinical workflows when required: basic troubleshooting for radiology applications (RIS/PACS), and liaison with senior team members or vendors for more complex integration, infrastructure or clinical issues.Maintain and update the internal knowledge base / FAQ with reproducible troubleshooting steps and quick-fix guides to shorten time-to-resolution.Support senior engineers during maintenance windows, software upgrades and migration cut-overs (preparation, testing and go-live support).Administer user accounts, secure remote access (VPN / 2 FA) and workstation profiles; ensure access and permission changes are logged and follow security procedures.Provide onboarding and short IT induction sessions for new clinical and office staff.Participate in out-of-hours support rotations as required to maintain service continuity.Collaborate with the Desktop Technician to ensure seamless service; providing backup for hardware deployments and physical tasks during high-volume periods, with reciprocal support for first-line activities when needed.Properly manage assets assigned to you and manage risks if you own any risk identified by the organization.Follow the policy and procedures in the Quality, Environment and Information Security Management related to your role.Actively participate in the adoption and implementation of corrective and preventive actions. Requirements
Bachelor's degree in Computer Science, Information Technology, Biomedical Engineering or equivalent experience.2–4 years of proven experience in a first-line/helpdesk role, delivering efficient remote and on-site supportStrong practical knowledge of Windows desktop environments, endpoint management and troubleshooting.Experience with deployment tools (Autopilot and Intune) and familiarity with endpoint management solutions.Solid understanding of basic networking (TCP/IP, DNS, DHCP, VPN)Experience with ticketing systems (e.g., JIRA / ITSM) and working to SLAs.Awareness of patient data protection and security best practices (GDPR / information security policies).Advanced level of English required (both written and spoken); Swedish is a plus.Advantageous: prior exposure to radiology IT or healthcare IT, or a basic understanding of medical imaging and integration standards (DICOM, HL7, FHIR). This is a differentiator but not mandatory. Skills & Competencies
Customer-focused, strong communicator with the ability to explain technical issues clearly to non-technical clinicians and staff.Remains calmed and effective in high-demand situations; able to prioritise incidents that affect clinical delivery.Good documentation discipline and commitment to maintaining the knowledge base.Proactive, collaborative and willing to escalate appropriately; keen to learn and grow into more technical/clinical integrations over time.Builds effective working relationships with technical teams and end users NoteThe position does not require full platform knowledge on day one. With training and support from integration engineers and management, responsibilities can broaden toward more advanced clinical or integration tasks.If you're an IT support professional with strong first-line experience, a service-oriented mindset, and the ability to deliver reliable support in both clinical and office environments, we encourage you to apply. Join a collaborative team where you'll play a key role in maintaining efficient, secure workflows while developing your technical skills in a growing and specialized healthcare IT setting.If this role resonates with you we would love to hear from you. Contact our Head of Recruitment, Leticia Calva at leticia.calva@teleconsult.net and Mobile: +44 (0) 7367 425270.