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Service delivery manager with english

Babel Profiles
Delivery manager
Publicada el 7 julio
Descripción

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We are looking for an experienced Contract Manager to lead the full lifecycle of contract management, from budgeting and stakeholder engagement to ongoing project monitoring. You’ll work closely with IT, Operations, and other key departments to ensure projects are executed smoothly and efficiently.

You’ll be joining a company that operates at the forefront of smart mobility and tolling solutions, with a strong presence across Europe and a commitment to innovation, efficiency, and long-term infrastructure management.

The right candidate will bring hands-on experience in contract management, possess strong analytical and technical abilities, and have excellent communication skills to connect with a range of stakeholders. If you enjoy working in a fast-paced and multi-disciplinary environment, we encourage you to apply.

Main responsibilities

* Ensure Operations & Maintenance service delivery across roadside and back-office systems
* Coordinate preventive and reactive maintenance activities
* Supervise internal teams and external subcontractors
* Monitor and report on KPIs and key maintenance interventions
* Oversee scheduled and unscheduled maintenance operations
* Manage client relationships and act as the main O&M point of contact
* Ensure contract compliance and alignment with internal policies
* Handle commercial aspects related to clients and contract zones
* Manage subcontractors, partners, and service vendors
* Track and report operational costs vs. budget and forecast

Core skills/experience

* 5+ years’ experience in a similar technical O&M management role
* Technical degree required
* Strong knowledge of IT infrastructure, networks, and real-time systems
* Familiarity with the ITIL framework and service management tools (e.g. Jira, ServiceNow)
* Excellent communication and coordination skills
* Proven experience in subcontractor and client relationship management
* Comfortable interpreting contracts and handling service disputes
* Strong budget and P&L management skills
* Ability to bridge technical and non-technical teams
* High availability and adaptability to operational needs
* Fluency in English, French or Dutch is a plus

What's on offer

* Flexible Remuneration
* An international and dynamic environment
* Many other benefits

Our recruitment process?

* Step 1: Interview with our Recruiter to get to know you and your experience
* Step 2: Interview with the Global Talent Acquisition Manager
* Step 3: Interview with the Hiring Manager


Seniority level

* Seniority level

Mid-Senior level


Employment type

* Employment type

Full-time


Job function

* Job function

Information Technology, Project Management, and Strategy/Planning
* Industries

Facilities Services and IT Services and IT Consulting

Referrals increase your chances of interviewing at Babel Profiles by 2x

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Inicio > Empleo > Empleo Logística > Empleo Delivery manager > Empleo Delivery manager en Provincia de Barcelona > Service Delivery Manager with English

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