Industry: Designer toys and collectible pieces
Location: Barcelona Spain
Job type: Full time Permanent
Working Hours: 40 hours per week
About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.
POP MART has established a strong presence across key European markets, including Spain, Netherlands, UK, France, Italy, and Germany. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.
For more information, please visit www.popmart.com and our LinkedIn Career page.
What to Expect
POP MART is a fast-paced company with a young and multicultural team where you can expect to:
Gain valuable professional experience covering the entire retail life cycle
Have the opportunity to work with people from different countries and cultures in a collaborative environment
Receive structured customer service, retail operations, and product training
Be proactively involved in the company’s growth
Benefits
POP MART offers our employees:
Selected POP MART toys as appreciation gifts every month
A structured bonus scheme in line with the company’s and the individual’s performance
Comprehensive training and development programs
Regular team social events
The Role and Candidate
The Operations Executive will play a key role in ensuring the efficiency and effectiveness of store operations across all current and future POP MART locations in Spain. Reporting directly to the General Manager, South Europe, the incumbent will focus on optimizing operational processes, ensuring compliance with company standards, and supporting the overall retail strategy.
Responsibilities
Oversee daily store operations, ensuring efficiency, service quality, and compliance with company policies
Monitor and manage inventory flow, stock replenishment, and loss prevention strategies
Optimize operational costs and support initiatives to improve store profitability
Support store teams in implementing marketing campaigns, new product launches, and merchandising plans
Assist with recruiting, onboarding, and training store-level staff, ensuring alignment with brand standards
Conduct regular store visits and operational audits to assess performance and identify areas for improvement
Resolve operational challenges, providing hands-on support to store teams as needed
Work closely with internal departments (e.g., Marketing, HR, Merchandising) to align store operations with business goals
Analyze store performance metrics and propose data-driven improvements
Ensure compliance with health & safety, labour regulations, and brand guidelines
Required Qualifications
3+ years of experience in retail operations, preferably in designer toys, lifestyle, fashion, or entertainment retail
Strong understanding of store operations, SOPs, and retail compliance
Experience in store recruitment, onboarding, and training
Ability to analyze store performance and improve operational efficiency
Strong problem-solving skills and hands-on approach to challenges
Proficiency in Microsoft Excel, PowerPoint, and reporting tools
Strong communication and teamwork skills
Adaptability to a fast-growing, high-energy retail environment
Permanent right to work in Spain without visa sponsorship
Immediately available or short notice period is highly preferred
Desirable but Not Essential
Experience in licensed merchandise, designer product VM, or collectible toys
Familiarity with the Spain retail market
Proficiency in Mandarin or Chinese is a plus but not required