Key job responsibilities
* Build and maintain strong working relationships with Amazon’s compliance service Providers
* Ensure a positive Provider experience by diving deep into their business, effectively troubleshooting any issues, and helping them grow in line with Amazon’s compliance needs
* Define & lead negotiations with service Providers in line with team goals on pricing, new business opportunities and launches.
* Scale our Provider pipeline, from conducting outreach to new Providers to successfully onboarding them to our product
* Define and own the governance and mechanisms for your Provider engagements, identifying and implementing continuous improvement initiatives to elevate management processes across the organization
* Report progress to leadership through Weekly Business Reviews (WBR), Quarterly Business Reviews (QBR) and Weekly Program Reviews (WPR)
* Secure business continuity operations implementation and training of internal teams (SOPs, policies, terms and conditions, goals tracking and reporting). Driving alignment with key stakeholders as needed, including communication, Seller Account Management and marketing managers
* Collaborate with internal teams, like Product or legal, to propose & implement initiatives to raise the bar on our Seller & Provider experiences
Qualifications
* Experience in Account Management, Sales, Vendor Management, Business Development, E-Commerce, Retail, Consulting, Business-to-Business (B2B), Sales Operations or Shared Service Operations
* Experience in complex problem solving, and working in a tight schedule environment
* Bachelor's degree or equivalent
* Proficiency in Excel and data analysis, with the ability to independently generate actionable insights supporting your Providers and team's best practices.
* Experience working effectively and communicating clearly across cross-functional teams and partnering well with people at all levels within an organization
* Master of Business Administration, or Associate's degree or above
* Experience working in partner management within e-commerce or technology sectors
* Experience MS Office applications with working knowledge of SQL
* Experience working with fast-moving, high-performance teams and driving innovative solutions tailored to unique business environments
* Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
* BS or BA in supply chain, vendor/account management, operations, finance, economics or related fields.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult your Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
#J-18808-Ljbffr