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Role & Functions
* Support, providing in-house technical support for hrX Assist and hrX Core
* Analyzing, prioritizing, and resolving faults to resolution
* Resolve tickets according to SLAs and escalation procedures
* Understand and analyze problems, proposing resolution paths
* Maintain accurate documentation
* Proactively stay informed about latest technology trends through internal training
Business-related Skills
* Good infrastructure administration skills integrating networking, systems & monitoring solutions, along with software & general IT maintenance skills
* Desired skills: Windows experience, SQL experience
Personal Skills
* Strong verbal and written communication skills in English
* Accurate, respecting deadlines
* Organized work and able to prioritize effectively with limited supervision
* Ability to work autonomously with a strong commitment to team and customer
* Strong analytical, problem-solving, and organizational skills
* Proactive, dynamic, and flexible
We offer a competitive total rewards package, continuing education & training, and tremendous potential within a growing worldwide organization.
DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to other entities, including subsidiaries, partners, or purchasers of Alight business units.
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