Job Description We are seeking a strategic, hands-on, and inspiring leader to join Fairmont La Hacienda as Director of People & Culture. This role is key in shaping the Heartist experience, driving a high-performance culture, and aligning people strategies with business objectives in a luxury hospitality environment. The Director of People & Culture will act as a trusted partner to the General Manager and Executive Committee, leading all aspects of the People & Culture function while ensuring compliance with Spanish labor legislation and Fairmont standards. Strategic Leadership & Business Partnership Lead the development and execution of the People & Culture strategy aligned with hotel objectives and Accor/Fairmont guidelines Act as a key member of the Executive Committee, providing strategic HR guidance and influencing business decisions Drive organizational development, workforce planning, and change management initiatives, particularly in a dynamic operational environment Foster a culture of performance, accountability, and continuous improvement People & Culture Operations Oversee the day-to-day operations of the People & Culture department, ensuring a professional, confidential, and Heartist-centric service Ensure full compliance with Spanish labor law, collective agreements, and Accor/Fairmont policies Lead employee relations, including disciplinary processes, investigations, and conflict resolution Maintain strong relationships with employee representatives (Comité de Empresa) and external stakeholders Talent Acquisition & Employer Branding Lead recruitment strategy and execution to attract, hire, and retain top talent in line with approved manning and budget Promote employer branding initiatives aligned with Fairmont’s luxury positioning Ensure transparent, fair, and inclusive recruitment and selection processes Learning, Development & Talent Management Drive talent development strategies, including succession planning and career development Ensure the implementation of onboarding, training programs, and leadership development initiatives Support leaders in performance management processes, goal setting, and development planning Identify and develop high-potential talent within the organization Employee Engagement, Culture & Experience Champion the Heartist culture and Fairmont values across all levels of the organization Develop and implement engagement, recognition, and wellbeing initiatives Foster an inclusive, respectful, and collaborative work environment Ensure effective internal communication strategies Compensation, Benefits & HR Analytics Oversee payroll, compensation, and benefits, ensuring internal equity and external competitiveness Manage labor costs in line with budget and business needs Lead HR reporting, analytics, and KPIs (turnover, engagement, absenteeism, headcount) to support decision-making Participate in budget preparation, forecasting, and cost control for the department HR Systems, Compliance & Governance Ensure accuracy and optimization of HRIS systems (e.g., Factorial or similar) Oversee audits, reporting, and compliance with corporate and legal requirements Maintain proper documentation and HR administration standards Culture, Brand & Responsible Hospitality Embed Fairmont service culture and luxury standards into the employee experience Promote responsible and sustainable practices within the workplace Support corporate initiatives and brand programs, ensuring local implementation