Overview
About strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia.
Role Summary
Team Manager, Vendor Consultants Team - RBS AVS. As a Vendor Consultants Manager in Retail Business Services (RBS), you will help shape and deliver the strategy for managing Amazon vendors. The RBS team seeks a customer-centric, driven, and creative people leader to join the team. The role leads a team of Vendor Consultants responsible for managing business growth for influential Selling Partners (vendors) on Amazon, ensuring vendor satisfaction with the program through high service levels and operational standards. You will manage strategic joint business plans for Selling Partners across your team, collaborating to identify and execute new operational improvement opportunities. You will interface internally with leaders from Retail and Vendor Services and will oversee all operational aspects of the vendor’s business with Amazon. Your team will engage with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in ambiguity, developing, implementing, and iterating data, processes, mechanisms and guardrails to improve the customer experience. You are a business owner who understands key levers to drive growth and can operationalize those levers across the team. You will lead through people leadership, building, developing, and managing high-performing teams. Your team will work across site merchandising, buying, inventory management, finance, operations and online marketing to drive performance of strategic vendor partners at Amazon. This role focuses on strategic and operational aspects of managing customer relationships, root cause analysis of issues and opportunities affecting the vendor’s business.
A day in the lifeResponsibilities Include
- Lead a team of Vendor Consultants, prioritizing strategic initiatives and providing escalation support as needed.
- Success will be measured by the performance of internal teams on input metrics and impact of vendors on creating a great customer experience.
- Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.
- Manage end-to-end goal setting for the team to align with organizational goals.
- Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.
- Act as a thought leader in defining success criteria and understanding business needs of Selling Partners in a changing environment. Contributes to and leads strategic plans and documents for the organization.
- Lead recruiting and hiring efforts across the direct team and broader organization.
- Manage stakeholders’ needs and monitor complexity through efficient resource allocation of Vendor Consultants.
- Monitor stakeholders satisfaction survey results to analyze positive and negative feedback trends. Establish improvement plans and manage expectations with Vendor Consultants as appropriate.
Basic Qualifications
- 6+ years of digital advertising and client-facing roles with a focus on data analysis experience
- Bachelor's degree
- Experience analyzing data and best practices to assess performance drivers
- Experience influencing internal and external stakeholders
- Experience with sales CRM tools such as Salesforce or similar software
Preferred Qualifications
- 2+ years of mentoring, leading and coaching experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. xcskxlj
Posted: March 25, 2026 (Updated 5 days ago)
Posted: March 6, 2026 (Updated 6 days ago)
Posted: March 5, 2026 (Updated 6 days ago)
Posted: March 15, 2026 (Updated 7 days ago)
Posted: March 15, 2026 (Updated 7 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr