JOB DESCRIPTION
About us
Straumann is synonymous with premium Swiss quality, precision and innovation that brings confidence to dentistry, backed by the world's largest scientific network. As a global leader in implant dentistry, we offer cutting-edge innovations that are considered industry benchmarks and disruptive technological breakthroughs, backed by long-term scientific evidence.
We push the boundaries to enable the next generation of dental care.
Job Purpose
The Complaint Handling Specialist ensures the prompt and accurate distribution of customer complaints to the appropriate manufacturers. This position ants as the central point of receiving and distribution of complaints from around the world to headquarters.
Main Tasks and Responsibilities
1. Check received complaints for completeness and accuracy.
2. Receive complaints from around the world, sort, and ship products/documents to the correct manufacturer.
3. Process the complaint within the given deadline.
4. Perform data entry in CRM to accurately track complaints and ensure they are addressed in a timely manner.
5. Maintain high levels of attention to detail and organization throughout the complaint-handling process.
6. Archive complaints appropriately for future reference and auditing.
7. Timely escalate any issues or concerns that arise to ensure swift resolution and continuous process improvement.
8. Ensure that all relevant information, including submitted products, is scanned or photographed into the database for examination and processing by HQ.
9. Respond immediately to the requests of the HQ, ensuring prompt communication and action on urgent issues.
10. Conduct additional assessments as required by HQ, which may include fit tests, acquiring additional images, and other diagnostic activities to support thorough investigation and resolution.
11. Manage and oversee the work of students or support staff in conducting scanning and other simple administrative tasks, ensuring quality and efficiency.
12. Train and guide students or support staff in their roles, promoting adherence to compliance standards and procedures.
Personal Attributes
13. Excellent prioritization skills, with the ability to manage multiple tasks efficiently and effectively.
14. Strong attention to detail, ensuring all aspects of complaint-handling steps are addressed with accuracy and thoroughness.
15. A compliance mindset, and a commitment to company policies, procedures
16. Comfortable working under a manager who is based in another country, with the ability to maintain clear and effective remote communication.
17. Ability to work independently with minimal supervision, as well as part of a team
Requirements needed
Education
18. Technical background
19. English (spoken and written), Portugese is advantageous
20. Very good MS office knowledge (Word, Excel, Outlook, etc.)
21. Experience with SAP ERP and CRM is a plus
22. Dental or dental technicial background is a plus
Experience
23. Knowledge / experience in regulated industry advantageous
Equal Opportunity and Affirmative Action Employer (US applicants only)
Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.
Get notified for similar jobs
Sign up to receive job alerts
Success! Successfully subscribed for similar jobs You have already subscribed for this job Failure! Failed to subscribed for similar jobs
Success!
Successfully subscribed for similar jobs
Failure!
Get tailored job recommendations based on your interests.
profile icon ${profileData.firstName ? profileData.firstName.substring(0,1) : ''} ${profileData.firstName.substring(0,1)}
Hi ${profileData.firstName ? profileData.firstName : 'User'}, you've got a
${widgetBundle[fit.name] | pht : jobJobMatchsData[eachJob['jobSeqNo']][fit.name].data}
Match score for this job is unavailable at this moment
${socialProvider} Connected ${socialProvider} Connected
Find out how well you match this job
RESUME UPLOADED!
In order to process your resume and provide job recommendations you must agree to our privacy policy and terms of service I have read and accept the and Save my resume and contact me for jobs that I may be a fit for Please accept terms of use and policy.
Choose your path!
Either use your resume or tell us a little about yourself
or
or
Sign me up for company updates failure icon
Oops invalid format...
Oops...
Please upload one of the following file formats: pdf, docx, txt
Something went wrong.
Please try to upload your resume again
${widgetBundle['resumeUploadedMessage'] | pht:{"resumeName": profileData.resumeName}}
Sorry ! Something went wrong, please try again in a few minutes
But we noticed below information is missing from it.
Please complete the following:
We noticed below information is missing from it.
Please complete the following:
${widgetBundle['resumeUploadedMessage'] | pht:{"resumeName": profileData.resumeName}}
Sign in and keep your data for future visits
We never post anything without your permission success icon
Great!
Your file is successfully uploaded Enjoy your personalized jobs reset icon By resetting personalization
you will lose your personalized job recommendations
resume uploaded resume uploading Share This Opportunity
Profile recommendations
No recommendations found
Similar Jobs
No recommendations found
Jobseekers Also Viewed
No recommendations found