Verra Mobility is a global leader in smart mobility.
We develop technology-driven solutions to make transportation safer and more convenient worldwide.
We work with police departments and municipalities across North America, the Asia Pacific, and Europe to install safety cameras, including red-light, speed, and school bus stop arm cameras.
We manage tolling transactions and violations for the world's largest commercial fleets and rental car companies, serving over 8.5 million vehicles. Via our proprietary connected systems, we process nearly 165 million transactions each year for more than 50 tolling authorities.
Position Overview:
This role is responsible for supervising and ensuring the efficient operation of Verra Mobility's IT infrastructure and services across Europe.
This includes managing the IT staff responsible for monitoring, diagnosing, and optimizing network and system performance, as well as leading cloud infrastructure initiatives.
The role reports to the VP, IT Infrastructure, and works closely with local client support and corporate IT teams to drive business and client satisfaction.
Essential Responsibilities:
• Lead the delivery of services and support for a regional client infrastructure service.
• Design and lead regional IT support models for the European client geography.
• Act as Service Delivery Manager for Client Infrastructure in the EU.
• Collaborate with cross-functional teams to define business and client infrastructure requirements for product and service implementations.
• Ensure the efficient utilization of IT resources, including personnel and equipment, across the region.
• Design and manage resource plans, including full-time staff, contractors, and managed service offerings.
• Develop KPIs and metrics to measure success and identify areas of focus for the support organization.
• Develop and implement policies and procedures, including regional standards, purchasing, and service provisioning.
• Manage deployment, monitoring, maintenance, and support of IT systems (servers, storage, backups, networks, data centers).
• Build and maintain relationships with clients and internal resources to serve clients effectively.
• Analyze existing operations and recommend improvements for IT systems growth.
• Stay current with the latest technologies and solutions relevant to client RFPs.
• Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
• Practice asset management for IT hardware, software, and equipment.
• Maintain communication with executives, department heads, and end users regarding IT activities.
• Oversee incident management, requests, and projects.
• Assist with basic IT troubleshooting and communication with customers, business units, and IT staff.
#J-18808-Ljbffr