Job Title:
Business Analyst / Project Manager (Pharmaceutical sector), gorguja
Location:
gorguja, Spain
Job Category:
Other
EU work permit required:
Yes
Job Reference:
Job Views:
1
Posted:
Expiry Date:
Job Description:
Omega CRM Consulting is seeking a Business Analyst / Project Manager to collaborate with a top 15 global pharmaceutical company. Responsibilities include:
* Optimizing service operations processes to reduce workload, enhance transparency, and track SLAs.
* Managing project scope, timelines, and communications as a project manager.
* Working with service and product owners to gather requirements and ensure project objectives are met as a business analyst.
* Managing operational tasks for Service Ops Platforms.
* Supporting daily operations and onboarding/training of Production Partners.
Qualifications:
* Experience in Project Management and Business Analysis within the IT sector.
* Knowledge of service operations processes, global customer-centric scenarios, process mapping, and requirements gathering.
* Proficiency with service operation tools such as JIRA and ServiceNow.
* Excellent Excel skills.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract with flexible scheduling.
* Training and certification opportunities.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
About Us:
We are a digital global company focused on accelerating business experiences through technology and data, offering solutions in Customer Service, eCommerce, Analytics, and Marketing across various sectors. We are a top Salesforce partner in Europe, with a diverse team committed to innovation, collaboration, and the well-being of our employees.
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