Job Title: Desktop Support EngineerLocation: Llanera, SpainAbout the RoleWe are seeking a skilled and motivated Desktop Support Engineer to join our IT team in Llanera. The successful candidate will provide hands-on technical support, ensuring smooth operations of end-user devices, applications, and IT infrastructure. You will be responsible for troubleshooting hardware and software issues, supporting Windows and macOS environments, and delivering excellent customer service to internal users.Key Responsibilities- Provide 1st and 2nd line desktop support for onsite and remote users.- Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.- Support Windows, macOS, Microsoft 365, and collaboration tools.- Maintain and troubleshoot user accounts, permissions, and access in Active Directory / Entra ID.- Assist with mobile device management (MDM) for iOS and Android devices.- Manage incidents, service requests, and escalations through ITSM tools (e.G., ServiceNow).- Collaborate with infrastructure and network teams for issue resolution.- Perform routine system checks, software patching, and updates.- Document technical procedures, knowledge base articles, and support guidelines.- Ensure adherence to IT policies, security, and compliance standards.Required Skills & Experience- Proven experience as a Desktop Support Engineer, IT Support Specialist, or similar role.- Strong knowledge of Windows 10/11, macOS, and Microsoft 365 suite.- Experience with Active Directory, Exchange/Outlook, and basic networking.- Familiarity with MDM solutions (e.G., Intune, Jamf) is an advantage.- Good troubleshooting and problem-solving skills.- Strong customer service orientation with excellent communication skills (Spanish and English).- Ability to work independently and as part of a team in a fast-paced environment.Preferred Qualifications- IT certifications such as CompTIA A+, Microsoft MCP/MCSA, ITIL Foundation, or equivalent.- Previous experience in a multinational corporate environment.What We Offer- Competitive salary package.- Opportunity to work in a dynamic, international environment.- Professional growth and training opportunities.- Collaborative and supportive team culture.