First Line Analyst (Portuguese and Italian) 80% FROM HOME
Join to apply for the First Line Analyst (Portuguese and Italian) 80% FROM HOME role at Computacenter
First Line Analyst (Portuguese and Italian) 80% FROM HOME
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Join to apply for the First Line Analyst (Portuguese and Italian) 80% FROM HOME role at Computacenter
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Talent Acquisition Specialist in Computacenter
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.
In Spain, we are a Global Service Desk. We tailor IT-related knowledge and services, assisting every employee and business partner of our customers by finding practical solutions to their IT problems.
The main responsibilities of this role include working with different IT support teams and communicating with users to find practical solutions to their IT issues.
Your daily tasks will be:
* Answering and supporting queries via tools, phone, and email, maintaining daily contact with users across Europe
* Resolving IT issues encountered during office work
* Documenting and logging calls on the ticketing system
* Delegating unresolved problems to the appropriate teams
* Maintaining and improving customer satisfaction levels
* Communicating with team members and departments
What do we offer you?
* Work from home 80% of the time — 4 days/month on-site
* Full-time permanent contract: 39 hours/week
* Starting date: 1st of July
* Ticket restaurant meal benefit (€1100/year)
* Private health insurance with Sanitas after 6 months
* Annual gross salary of €20,535.87
* An international environment that supports and respects each other
* Access to VIP District discounts (gyms, restaurants, car wash, etc.)
* Career development and leadership programs
* Free online language classes (German, French, Spanish, English)
* Fast recruitment process
* Fully paid training
You are the ideal candidate if:
* You have an advanced level of Portuguese, Italian, and English
* You are interested in learning about IT
* You have a positive, proactive attitude and enjoy problem-solving
* You possess logical thinking and enjoy helping others resolve issues
* You have excellent communication skills and a customer-focused mindset
* You enjoy working in a team
* You are punctual and respect schedules
About us
Computacenter is a leading independent provider of IT infrastructure services. With about 15,000 employees worldwide, we support our international clients on their digital transformation journey. Our team serves corporate and government clients across various industries, supporting approximately 4.2 million users via our Global Service Desk in over 70 countries, speaking 30 languages.
Our service desk locations offer a dynamic, international, and informal work environment with flexible schedules and opportunities for professional and personal growth. Our friendly atmosphere fosters a strong sense of community.
Interested in joining a company with a strong community spirit?
We’re growing. We’re hiring. We encourage, empower, and support our team.
#CCwinningtogether
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service and Information Technology
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