Principle Responsibilities/Position Purpose:
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Effectively develop and consistently execute sales strategies for the assigned market segment to meet personal booking goals and the hotel's overall financial objectives. Additionally, contribute to the sales team's overall goals and the success of Nobu Hotel Barcelona's position within the competitive set in Barcelona. Oversee and mentor Sales Executives in the MICE segment to ensure that business targets and quality standards are met, maximizing business opportunities in this area. Maintain and exceed Nobu standards to maximize profitability and ensure outstanding guest service.
ESSENTIAL FUNCTIONS
Effectively manage and follow up on all incoming RFPs, responding within 24 hours (via email or call) to close potential business while adhering to Nobu Hotel Barcelona's sales standards and prioritizing our partners or critical periods (ALHI, CVENT, HB, etc.). Lead rate negotiations and ensure that we maximize market share in events, working closely with the Revenue Director/Commercial Director. Supervise, mentor, and provide training to the MICE Sales Executives to ensure they are aligned with sales goals and maintaining high standards in client management and negotiations.
Plan and conduct site inspections with both existing and prospective clients, guiding the Sales Executives through the process and ensuring alignment with business goals.
Prospect new MICE accounts, expanding the lead base and growing the client database. Develop new business opportunities in the MICE segment. Gather, share, and use market trends and competitive set data knowledge to contribute to team's revenue strategies.
Effectively use Sales Force/Delphi while using existing sales standards to document all sales activities and grow Nobu Hotel Barcelona database working closely with marketing department.
Develop and implement own sales action plans for each assigned segment to achieve personal and team financial goals (include KSO's) including FAM TRIPS
Organize and conduct sales visits to assigned market(s) with qualified pre-trip agendas and detailed post trip reports.
Effectively and positively keeps the budget of the annual Sales Trip in an accurate manner each month.
Assist to provide relevant reporting of management and financial information for the sales department including month end report, GM Flash, Weekly Sales Actions etc...
Maintain master reports such as OTBS, Detailed report & F&B Forecast daily updated.
Attend meetings as assigned – Groups meeting etc.
Consistently maintains Nobu Hotel Barcelona's team informed on upcoming groups, events or VIP clients in a professional and concise manner to anticipate guests needs and create guest loyalty
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Contribute to the development of the annual business/marketing plan
Plan and manage sales and marketing resources according to agree upon budgets (particularly for travel and hosted events or general entertainment)
Attend mandatory meetings and contribute to these meetings in a professionally effective manner; regularly communicate with all team members.
Participate in Manager on Duty programs, which may require occasional overnight duty.
Participate in community public relations for the hotel.
Complete other duties as assigned by the Director of Sales or General Manager
Demonstrate positive leadership characteristics and act as a role model for staff members.
Regularly research and remain current with Sales and Marketing trends.
Maintain and develop corporate image and reputation
Keep office clean and organized.
QUALIFICATION STANDARDS
Bachelors degree in hospitality or business preferred.
Minimum of 4 years' experience in sales within the hospitality industry (2 years as a manager)
Excellent spoken and written communications skills in Spanish and English, Catalan is a plus, but not required
Must have good understanding of group, corporate and leisure markets and previous work experience in the Barcelona market
Excellent computer skills including Microsoft Office. Opera and Delphi is a plus.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available). xohynlm
What can we offer you?
Continuous opportunities for training and growth within the company. Create your career plan with us at Nobu Hospitality