Job SummaryHP is looking for a Global Account Manager to lead strategic global customers and drive business growth across our PIB Industrial portfolio. As a Global Account Manager (GAM), you will act as the overall account lead for key accounts, with a strong focus on Solutions and Services. In this role, you will drive business performance while managing strategic global accounts that span multiple account teams, business units, and countries. You will build and maintain strong executive-level relationships, manage account profitability, and drive growth across Hardware Supplies, Solutions, and Services. The role requires strong leadership in a complex matrix environment, effectively orchestrating global and local teams to deliver business results and exceptional customer loyalty. The Global Account Manager works closely with sales and business teams across regions, coordinating resources and aligning strategies to support long-term customer success.
Client/Account Relationship
Serves as the overall HP lead for assigned accounts focusing on all solutions and breakthrough deals of strategic importance
Provides a single face to customers across all Industrial solutions portfolio while representing all aspects of services, products, and solutions
Builds and sustains strong relationships with C-level and other key Business and operation executives worldwide
Actively engages Executive Sponsor and other Senior HP Executives to build strategic relationships which ensure long-term business opportunities for HP
Business Management
Develops and is accountable for customer key performance indicator focusing on longer term customer experience and growth parameters
Helps drive the technology footprint in the account, acts as business partner to the senior executives being an "extension" of the customer's business management team
Leads BU activity in support of net new installation & ramp up as well as escalations, and customer communication
People Management
Manages a virtual team of Account executives, Solutions Arc, ASM, presales and product/service specialists across regions
Coaches account team members to enable broader and deeper client engagement
Education & ExperienceFour-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Knowledge & Skills
Consultative selling
Business Development and Planning skills
Negotiation & closing skills
Analytic skills to analyze client's IT/operation spending
Key competitor knowledge
Business leadership skills
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
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