Job SummaryHP is looking for a Global Account Manager to lead strategic global customers and drive business growth across our PIB Industrial portfolio. As a Global Account Manager (GAM), you will act as the overall account lead for key accounts, with a strong focus on Solutions and Services. In this role, you will drive business performance while managing strategic global accounts that span multiple account teams, business units, and countries. You will build and maintain strong executive-level relationships, manage account profitability, and drive growth across Hardware Supplies, Solutions, and Services. The role requires strong leadership in a complex matrix environment, effectively orchestrating global and local teams to deliver business results and exceptional customer loyalty. The Global Account Manager works closely with sales and business teams across regions, coordinating resources and aligning strategies to support long-term customer success.Responsibilities Client/Account RelationshipServes as the overall HP lead for assigned accounts focusing on all solutions and breakthrough deals of strategic importanceProvides a single face to customers to all Industrial solutions portfolio while representing all aspects of services, products, and solutionsBuilds and sustains strong relationships with C-level and other key Business and operation executives worldwideActively engages Executive Sponsor and other Senior HP Executives to build strategic relationships which ensure long-term business opportunities for HPBusiness ManagementDevelops and is accountable for customer key performance indicators focusing on longer term customer experience and growth parametersHelps drive the technology footprint in the account, acts as business partner to the senior executives being an "extension" of the customer's business management teamLeads BU activity in support of net new installation & ramp up as well as escalations, and customer communicationPeople ManagementManages a virtual team of Account executives, Solutions Arc, ASM, presales and product/service specialists across regionsCoaches account team members to enable broader and deeper client engagementEducation & Experience RecommendedFour-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.Knowledge & Skills Consultative sellingBusiness Development and Planning skillsNegotiation & closing skillsAnalytic skills to analyze client's IT/operation spendingKey competitor knowledgeBusiness leadership skillsDisclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
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