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As a Back Office Engineer, your role is to contribute to a thriving CSSC Back Office team by understanding customer needs, providing technical quotations, information, advice, and assistance regarding Grundfos' products and services to incoming inquiries through various customer channels, such as telephone, email, and live chat.
You will have 2 days of home office work per week.
What is the job about?
* Provide technical assistance to customers regarding product sizing, applications, system solutions, accessories, installations, prices, etc., to ensure the functionality of the solution in practice.
* Follow up on customer interactions within set Service Level Agreements (SLA).
* Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, delivery times, operation, and maintenance issues.
* Identify business opportunities and hand over to external sales.
* Ensure customer master data is updated in the customer portfolio they manage.
* Assist in technical training for Front Line staff.
What do you need to apply?
* Mechanical, hydraulic, electrotechnical, thermomechanical engineering degree or equivalent work experience.
* Previous experience in Customer Services preferred.
* Organizational skills and accountability.
* Familiarity with MS Office applications.
* Good communication and networking skills, with the ability to build strong and trusting relationships with internal and external stakeholders.
* Proficiency in written and spoken English.
If you would like to learn more about the Grundfos universe, please visit us on LinkedIn or YouTube .
We look forward to hearing from you.
Workplace: Hybrid (office and home working)
Grundfos is one of the world’s leading water technology companies, with more than 19,000 employees in over 60 countries. Our skills are committed to pioneering solutions to the world’s water and climate challenges and improving the quality of life for people. We believe that innovation is not only a business opportunity but an obligation. Our focus is on long-term impact rather than short-term profit. Join our united team and help drive this change, regardless of your role.
An inclusive team
We believe that a work environment where employees thrive and grow is rooted in celebrating and valuing our differences in background, experiences, and perspectives. We welcome all qualified professionals in our recruitment process, regardless of age, color, gender identity, national origin, physical or mental disability, ethnicity, or religion.
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