Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships. We are seeking a Technical Lead .
Main Tasks:
* Support sales and functional teams in solution design, estimation, and assumptions for assigned accounts.
* Assist the Project Manager/Delivery Manager with technical leadership, platform knowledge, and optimal solutions to meet project requirements.
* Identify and notify risks affecting project/client profitability.
* Ensure project progress aligns with scope, schedule, and costs, alerting to deviations.
* Meet technical objectives and ensure compliance with Omega's quality standards.
* Supervise effort estimations during testing phases.
* Participate in project demos and ensure delivery of technical documentation.
* Contribute to technical team development through training and mentoring.
* Identify opportunities for technical Up & Cross Selling and methodological improvements.
* Engage in Omega's community of practice, providing thought leadership and training.
Required Experience:
* At least 3 years participating in the full lifecycle of Salesforce.com implementations.
* Experience as a Salesforce.com developer.
* Knowledge of modules: Sales Cloud, Service Cloud, Marketing Cloud.
* Experience with agile methodologies.
* High level of English proficiency.
What We Offer:
* Permanent contract with flexible schedule.
* Certifications and professional development opportunities.
* Home office support.
* Flexible compensation options.
* Health insurance.
* Opportunities for growth and development.
About Omega CRM:
Omega CRM, part of Merkle, is a global digital company specializing in accelerating business experiences through customer-centric solutions, technology, data, and AI. We are the largest Customer Experience Management agency in Spain, with over 23 years of experience, a diverse team of 580+ professionals, and numerous industry awards. Our core values include Talent, Flexibility, Commitment, and Innovation. We believe in growing together.
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