At CHG-MERIDIAN, we are pioneers in financial solutions and equipment management across the IT, Industrial, and Healthcare sectors. Our leasing solutions empower businesses with advanced technology while promoting sustainability throughout.
Position Overview: The Logistics & Processing Manager is responsible for overseeing all logistics, asset processing and recycling operations for a country or for a region. This role ensures efficient planning, control, and management of all logistics & processing activities while coordinating with partners to achieve operational excellence and meet service level agreements (SLAs). The position plays a pivotal role in supporting local business growth through effective management of returned assets and managing the partners.
Incoming Logistics:
Plan and organize daily transport operations for incoming assets.
Manage customer services for logistics-related inquiries.
Oversee transport cost calculations and ensure the accuracy of transport invoices.
Monitor daily SLA compliance and quality tracking for all incoming goods.
Conduct quality and quantity control checks on goods-in.
Address exceptions and manage deviations in the logistics process.
Outgoing Logistics:
Coordinate with logistics partners for order placement, pick & pack operations, and shipping.
Perform customs checks and tax compliance for outgoing shipments.
Oversee the logistics operations related to asset return management.
Logistics Partner Management:
Conduct regular audits and quality reviews of logistics partners.
Collaborate with the partner management team to ensure service quality and cost control.
Provide ongoing feedback and insights into partner performance and assist in managing any discrepancies or issues.
Perform audits on-site at service providers handling returned assets (IT, healthcare, industrial solutions).
Track and ensure SLAs for asset processing are met, including the auditing, pick & pack, and transport processes.
Manage the quality assurance for EOL processing and report any deviations to the management team.
To review EOL processes, manage transport costs, and ensure data accuracy across systems.
Work closely with sales, service delivery, and contract administration teams to support client needs.
Ensure timely and accurate reporting to headquarters (Logistics & Processing Competence Center) regarding logistics performance, quality control, and partner management.
Track and report on key metrics such as lease origination, gross margin, and net profit impact driven by logistics operations.
Proven experience in logistics management, supply chain operations, or a related field.
Strong organizational and planning skills to manage both incoming and outgoing logistics processes.
Expertise in working with logistics service providers and managing transportation costs and services.
Fluent in Spanish and Englush.
Solid understanding of ITAD-business.
Ability to perform detailed audits and provide clear feedback on partner performance.
Extensive On-boarding phase and individually planned introduction training
&##Hybrid working model
⏱️ Flexible working hours (40/week)
&##Medical private insurance
&##Start-up seminar, different holiday parties, after works, etc.
&##We provide and promote an inclusive workplace where diversity is valued, and social and cultural backgrounds are embraced. Our commitment to diversity underpins every stage of the recruitment process.