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Job Description:
Omega CRM Consulting is looking for a Business Analyst / Project Manager to collaborate with one of the top 15 global pharmaceutical companies.
Responsibilities:
* Optimize service operations processes and supporting systems to reduce workload, enhance reporting/forecasting transparency, and track SLAs.
* Manage project scope, timelines, and communications as a project manager.
* Work with service owners, product owners, and delivery teams to gather requirements and ensure project objectives are met as a business analyst.
* Manage operational tasks for the Service Ops Platforms.
* Support daily operations and onboarding/training for Production Partners.
Experience:
* Experience in Project Management and Business Analysis within the IT sector.
* Knowledge of service operations processes, global and customer-centric scenarios, process mapping, and requirements gathering.
* Experience with service operation tools such as JIRA and ServiceNow.
* Experience working in SCRUM environments.
* Strong analytical and problem-solving skills.
* Experience with LMS platforms is a plus.
What We Offer:
* Permanent contract.
* Flexible schedule to balance professional and personal life.
* Training & Certifications to enhance skills and obtain official certificates from partners.
* Home Office options.
* Flexible benefits like public transport tickets and meal vouchers.
* Health insurance.
* Participation in social initiatives promoting societal betterment.
About us:
We are a global digital company committed to accelerating our clients' business experience through technology and data, focusing on Customer Omnichannel Experiences across various fields. As a top Salesforce partner in Europe, our diverse team of over 530 professionals from 24 nationalities values knowledge, innovation, and collaboration, fostering a supportive environment aligned with our core values: Talent, Flexibility, Commitment, and Innovation.
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