Overview
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform.
Key Responsibilities
* Act as the primary interface between Amazon and our business partners, providing timely and accurate operational support to Sellers on the Amazon platform.
* Address chronic system issues and provide process improvements.
* Develop internal documentation and contribute to a collaborative team environment.
* Adhere to service level agreements for phone and/or email cases.
* Predict Seller needs and create innovative self-help tools to enhance support experience.
Process & Shift
Process Type: Voice Process (Inbound and Outbound Calling)
Shift Requirements: Rotational shifts and week offs; flexible to work per business requirements.
Basic Qualifications
* Speak, write, and read fluently in French and English.
* Currently has, or is in the process of obtaining, an undergraduate degree.
Preferred Qualifications
* Advanced knowledge of Microsoft Office products and applications (Excel, PowerPoint, Word, Visio, MS Project).
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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