Overview
Verisure, operating under two brand names (Securitas Direct & Verisure), is seeking a talented, innovative, passionate Group Strategic Initiatives Associate. The role is part of a growing Group Business Improvement Team and reports directly to our Head of Business Improvement.
Technology plays a central role in our value creation. It enables our people to deliver what matters most to our customers: protecting what is important to them. It also fuels our future growth. At the hearth of our value creation are the strategic programmes we deliver, shaping new capabilities and ensuring strong cross-functional collaboration across Technology and Operations.
Our success is driven by our people, and we invest in them every day. Working at Verisure means being part of a world-class, industry-leading company with a strong entrepreneurial spirit.
Strategic context and value proposition
The Business Improvement Team is a relatively small and agile team reporting directly to the Group CFO. It is responsible for implementing and delivering critical strategic projects for the Company. Over the past two years, the team has overseen an optimisation project (Funding Our Growth) that has saved the company several €m per year, as well as a quality improvement project (Products & Services Excellence) that has led to major increases in customer satisfaction across multiple facets of the business.
Today, the Business Improvement Team plays a central role in leading major strategic initiatives such as our Group AI Programme and other cross‑functional projects designed to enhance the service we provide to our customers. These initiatives require strong alignment between Technology, Operations, Product and senior business stakeholders across markets. The team is responsible for ensuring clarity of scope, governance, and progress, removing barriers, and helping the organisation stay focused on the strategic outcomes we aim to deliver.
As a Strategic Initiatives Associate, you will have the opportunity to work on some of the most critical programmes within our business. You will work closely with senior stakeholders, support strategic decision‑making processes, and ensure alignment across functions and markets.
In the long term, there will be significant opportunities for both personal and professional development within the team and across the Company. The business is growing at such a rate that new teams and new management opportunities are being created regularly. It is expected that members of the Business Improvement Team are a feeder of top talent for critical positions across the Company.
A key element of the role involves coordinating and building relationships with stakeholders across different geographies and backgrounds. It is essential that candidates have experience working with international teams. Our strategic initiatives regularly involve contributors from Madrid (Spain), Malmö (Sweden), and Geneva (Switzerland), plus the clusters and local teams across our geographies. Flexibility in terms of working location is possible, although Madrid would be preferred. Regular travel (3 to 4 days outside of regular offices per month) to our core markets and other destinations is essential to be successful in this role.
Responsibilities
* Lead and coordinate key strategic initiatives across Technology, Operations and Business teams, ensuring strong alignment on goals, scope and priorities
* Drive the prioritisation of use cases and new initiatives, through a clear, structured and data‑driven framework
* Work closely with country Operations and Technology teams to gather inputs, align expectations and track progress against agreed outcomes
* Facilitate high‑impact workshops and working sessions to clarify scope, challenge assumptions and align stakeholders on solutions
* Monitor risks, dependencies and progress, proactively escalating issues and ensuring clarity on next steps
* Prepare and deliver clear, concise and structured materials for senior leadership, summarising decisions, progress, risks and impacts
* Support adoption and change management together with country teams, ensuring initiatives translate into tangible operational improvements
* Contribute to the standardising of tools, templates and governance models that enable strategic initiatives to scale effectively across markets
Location
The role is preferably based in Madrid, Spain.
Reports and organization structure
This person will report directly to the Head of Business Improvement (Business Improvement Group).
Candidate profile
Experiences and Qualifications
We see this role as critical for the achievement of Verisure’s strategic ambitions and cross‑functional transformation goals.
* Bachelor’s degree, ideally a Master’s in a relevant field (business, engineering, economics, management, or similar).
* 5 to 7 years of experience in strategy, business improvement, consulting, transformation, or roles involving cross‑functional programme delivery.
* Strong analytical mindset, with the ability to break down complex problems, build clear business cases and assess value (impact, effort, feasibility).
* Proven experience working in cross‑functional environments, ideally across multiple countries or cultures, and collaborating with Technology and Operations teams.
* Solid experience coordinating complex initiatives or programmes, ensuring alignment, clarity of scope, and disciplined execution.
* Excellent communication and stakeholder management skills, comfortable interacting with senior leaders and translating complex topics into clear, actionable messages.
* Strong facilitation skills, able to run workshops, challenge assumptions, and guide teams toward aligned decisions.
* Impact‑oriented, with a strong focus on business value, customer experience and operational results.
* Very fluent in written and spoken English and Spanish. Additional languages are a plus (e.g., French, Swedish, Portuguese, Italian, German).
* High level of ownership and autonomy, with the ability to navigate ambiguity and drive clarity in fast‑moving environments.
Competencies
Additional complementary skills will be valued:
* Excellent business intuition and intellectual rigor, with a strong sense of ownership over complex strategic initiatives
* Exceptional analytical and problem‑solving capabilities, with a clear bias towards structured, data‑driven decision making
* Strong emotional intelligence, with the ability to build trust, navigate ambiguity and influence senior stakeholders
* Outstanding influencing and facilitation skills, able to drive alignment across diverse teams, functions and countries under pressure
* High learning agility, with the ability to quickly understand new concepts, technologies and operational models, adapting to different business contexts
* High energy, flexibility and resilience, with strong communication skills (both written and verbal) and a proactive, driven mindset
* Ability to operate effectively in fast‑paced, evolving environments, maintaining clarity, structure and focus on outcomes
Strong fit with our Company DNA
* Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly
* Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline
* Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously
* Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win
* With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always
The Company
We Are People Who Protect People
We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.
Peace of mind for families and small businesses
We believe it is a human right to feel safe and secure. It is our mission to protect more than 3.4 million families and small businesses with 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.
Leading across a broad footprint
We are the leading provider of residential and small business monitored alarms in Europe. We operate in 16 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.
A technology-enabled human services company
Our 18,000 team‑mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.
30 years of experience – and many more to come
We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce.
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