We are looking for a LEGO Certified Stores (LCS) Key Account Manager to support the LCS development in the market.
This is a significant role for the Iberian markets: Spain and Portugal, with responsibility to develop the LCS network leading the retail operation and negotiation with the franchise Partner. You will be part of an international and diverse team!
**Core Responsibilities**:
- ** Business planning**
- Take ownership for the yearly business plans for each store and lead yearly business plan meetings with respective Country Manager and Sales Leadership team, and store operator to establish shared expectations of business performance.
- Produce ad hoc store and channel performance analysis required on a recurring basis.
- ** LCS Operator management**:
- Build strong relationships with LEGO Certified Store operator as well as building strong relationships with LEGO key stakeholders
- ** LCS operation excellence**:
- Store opening excellence
- Roll out and governance of the Store Operating Manual
- Define assortment and execute Visual Merchandising guidelines
- Regular store check to evaluate store compliance to the LEGO Group guidelines and define correction activities with LCS operator
- ** Training**:
- Organize store managers training to secure the store is operated according to LEGO guidelines and expectations.
- Implement Customer Satisfaction Tracking
- ** Marketing**:
- Guide and support the LCS operator and LEGO LCS Marketing to implement the defined marketing activities for the full year
- Build marketing activations after action reviews
- End to end marketing campaign and events store coordinator and supervisor
- ** LEGO Certified Store business development**:
- Provide markets inputs and insights to identify LEGO Certified Store expansion opportunities considering the overall market potential, distribution points and LEGO Brand penetration
**Do you have what it takes?**
- Comprehensive understanding of the Retail sector and store operation
- Required 3years of working experience in an existing Franchise system or Branded retail industry
- Strong commercial skills and financial acumen
- Ability to navigate in complex organizations
- Strong intercultural skills - you can communicate and collaborate with people from different hierarchical levels and cultural backgrounds
- Innovator and creative problem solver with ability to work under pressure during seasonal picks
- Happy to travel frequently mainly across Iberia plus internationally (2x per year)
- Fluency in Spanish and English, Portuguese is plus.
**What’s in it for you?**:
**Here are some of what to expect**:
- ** Family Care Leave** - We offer enhanced paid leave options for those important times.
- ** Insurances** - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- ** Wellness** - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
- ** Colleague Discount** - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- ** Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
- ** Your workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. The hiring team will discuss the principles of our hybrid work model 'Best of Both', role eligibility and frequency with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.
Thank you for sharing our integral commitment to Children’s Rights.
**Just imagine building your dream career.**
**Then make it real.**
**Join the LEGO**®** team today.**Location**
- Madrid, Spain**Job ID**
- 0000005829**Category**
- Sales, Marketing & Product Management