PAre you a relationship-builder who thrives on driving client satisfaction and long-term retention? In this role, you will act as a strategic partner for clients within the dynamic real estate and hospitality industry. Your primary focus will be to manage existing accounts, enhance performance metrics, and drive growth by refining both product utilization and internal processes. /ppbr/ppbCore Responsibilities /b /ppbr/ppbStrategy Retention /b /pullibRelationship Cultivation: /b Serve as the dedicated point of contact for new and established hosts, fostering deep-seated trust and loyalty. /lilibProactive Problem Solving: /b Anticipate client needs and resolve concerns quickly to ensure high levels of satisfaction and account longevity. /lilibPerformance Tuning: /b Partner with hosts to elevate the quality of their listings through customized optimization tactics. /li /ulpbPipeline Data Management /b /pullibTechnical Proficiency: /b Utilize Salesforce and specialized CRM tools to monitor account health and streamline your daily operations. /lilibKPI Driven: /b Consistently hit or surpass individual targets regarding client outreach and engagement. /lilibGrowth Management: /b Oversee a portfolio of high-value accounts, ensuring they move steadily toward key developmental milestones. /li /ulpbCollaboration Growth /b /pullibCustomer Advocacy: /b Act as the \"Voice of the Customer,\" feeding insights back to the business to spark product and process innovation. /lilibCross-Functional Teamwork: /b Align with sales and program management teams to harmonize strategies and improve organizational best practices. /lilibProfessional Development: /b Stay ahead of market trends, participate in continuous training, and share expertise with the wider team. /li /ulpbr/ppbCandidate Profile /b /ppbr/ppbr/ppbMinimum Qualifications: /b /pullibExperience: /b 1–2 years in Account Management, Customer Success, or a comparable client-centric role. /lilibEducation: /b A Bachelor’s degree or equivalent professional experience. /lilibLinguistic Skills: /b Native or bilingual proficiency (bC2 /b) in bGerman /b, paired with professional fluency in bEnglish /b. /lilibSoft Skills: /b Exceptional interpersonal communication and the ability to juggle multiple high-priority accounts. /lilibDrive: /b A history of meeting performance targets in high-energy, fast-paced environments. /li /ulpbPreferred Assets: /b /pulliFamiliarity with tools like bSalesforce (SFDC) /b or Mixmax. /liliExperience in the bhospitality or property tech /b sectors. /liliA mindset geared toward innovation, emotional intelligence, and data-backed decision-making. /li /ulpbr/ppbCompensation Perks /b /ppbr/ppbr/pullibLocation: /b Based in the bWorld Trade Center Barcelona /b (39 hours per week). /lilibWork Style: /b Office-centric with a roadmap toward a bhybrid /b arrangement. /lilibFinancials: /b b€30,000 /b base salary + a performance-linked bonus of up to b€3,500 /b. /lilibSupport: /b Comprehensive brelocation assistance /b for those moving to Spain. /lilibCulture: /b A collaborative atmosphere with clear paths for promotion, professional coaching, and referral incentives. /li /ulpbr/ppbReady to apply? /b If you are a sales-minded professional with a passion for customer excellence and want to work in a vibrant, international setting, we want to hear from you. /p