Experteer Overview You join an ambitious international law firm as the sole IT Engineer in Madrid, embedded in a broader engineering team. You will own the day-to-day IT support, from device setup to security and project-driven work, coordinating with global IT and vendors. This role combines hands-on troubleshooting with key service management tasks (ServiceNow) and AV support for events, contributing to reliable, secure technology across the office. You will shape operational excellence while engaging with clients and colleagues in a fast-paced, diverse environment. This is a chance to take early responsibility within a strategy-driven firm focused on growth.Compensaciones / Beneficios - Install and configure devices and applications;
provide desk-side and remote support - Assist end-users with technical challenges and troubleshoot hardware issues - Implement and monitor security protocols;
maintain records of technical issues - Collaborate with global IT teams to deliver seamless service - Manage ServiceNow incidents and requests;
support firm events with AV setup - Serve as the on-point engineer for project requirements;
escalate recurring issues to IT leadership - Coordinate with suppliers and vendors for problem resolutionResponsabilidades - Experience in a legal or professional services environment - Strong technical skills with Windows 11, Office 365, and help desk tools - Ability to support legal applications and troubleshoot hardware issues - Excellent communication, proactive attitude, and strong organisational skills - Ability to work well under pressure and build relationships with colleagues and clientsRequisitos principales -