Cybersecurity Managed Services – Service Delivery Manager As a Service Delivery Manager in the Cyber Security Team, you will lead the delivery and maintenance of cyber managed services for shared pool projects or dedicated large engagements, using advanced technical capabilities.Responsibilities Lead the delivery and maintenance of Cyber managed services for shared pool projects or dedicated large engagements, using advanced technical capabilitiesIn-depth understanding and experience of managed service and governance support and accountability for the operations, delivery and maintenance of tools and processes, driving compliance with, and contributing to, the development of relevant standards for overall practiceActively establish, maintain and strengthen client relationships and identify potential business opportunities within existing engagementsManage client service quality delivery in accordance with EY quality guidelines and methodologies; manage accounts and relationships day-to-day and explore new business opportunities for the firmEstablish, strengthen, and nurture relationships with clients (functional heads & key influencers) and internally across service lines; coach, counsel and develop junior team membersConfirm work quality as per EY's quality standards by reviewing work provided by junior membersClient responsibilities Provide guidance and share knowledge with team members; participate in performing procedures focusing on complex, judgmental and/or specialized issues; work with the team and client to create plans that comply with professional standards and address engagement risksBrief the engagement team on the client environment and industry trends; maintain relationships with client management to manage expectations of service, including work products, timing, and deliverablesDemonstrate understanding of complex information systems and apply it to client situations; identify technological developments and evaluate impacts on the client's businessDemonstrate excellent project management skills, inspire teamwork, and use current technology/tools to enhance deliverables and servicesUnderstand EY and its service lines and actively assess what the firm can deliver to serve clientsCreate innovative insights for clients and contribute to thought leadership documentsFacilitate discussions and knowledge sharing with key client personnelPlan and schedule client engagements; deploy the right team with adequate skill sets and periodically review status of engagements and work productsDemonstrate strong project management skills and maintain a strong client focusStay abreast of current business and economic developments and new pronouncements/standards relevant to the client's businessDemonstrate industry expertise, including trends, issues, challenges, key players and leading practicesReview status updates and prepare management presentations; contribute to improving operational efficiencyPeople responsibilities Display teamwork, integrity and leadership; set goals and responsibilities for engagements; foster teamwork and innovationDrive performance management for self and teamDriving the quality culture agenda at GDSManage performance management for direct reports per organizational policiesTraining and mentoring of project resourcesParticipating in organization-wide people initiativesKey responsibilities Technical leadership in Threat detection and response, Digital Identity or Threat exposure management related frameworksLead large-scale projects and programs delivering strategic programs, driving operational efficiencies, and transformation projectsIn-depth understanding and experience of managed service model using ITIL; strategize and propose transition approaches for large outsourcing global TDR dealsConduct due-diligence for AS-IS assessment and define milestone-based improvement roadmaps with transformation teamsPrepare solution and implementation approaches, target operating models and technical architectures in response to customer requirements/RFPReview Statements of Work (SoWs) including scoping, assumptions, milestones, pricing, team compositions, governance, RACIArticulate differentiators and defend proposals during client presentationsDefine reusable artefacts and standardize costing models and solution approaches for multi-year large managed service dealsMust possess experience delivering cyber support projects (TDR, DI or TEM) including requirements analysis, architecture, design, development, and lead solution deliveryExperience with TDR or Digital Identity or SOAR tools (e.g., Splunk, Azure Sentinel, Saviyant, SailPoint, vulnerability management tools, Demisto, Phantom) is desirableQualifications B. Tech./ B.E./ BCA/ MCA/ MSc/ BSc/ MBA/ PGDM/ Ph.D. with sound technical skillsStrong command of verbal and written EnglishApproximately 15-20 years of project management experience delivering large-scale projects or programs, including planning, resource management, and benefits realizationExcellent stakeholder management and communication skills with a track record in managing complex programsGood understanding of project governance and change management principlesAdditional qualifications such as PRINCE2 or PMP are desirableInterest in process improvement, agile methodologies, and business case developmentSignificant experience in security engineering roles or similarExperience delivering cyber solutions with client requirements; strong stakeholder managementPM experience in a cyber security environmentWhat We Offer Continuous learning: develop the mindset and skills to navigate whatever comes nextSuccess as defined by you: tools and flexibility to make a meaningful impactTransformative leadership: insights, coaching, and confidence to be the leader the world needsDiverse and inclusive culture: embrace who you are and empower others to find theirsAbout EY GDS EY Global Delivery Services (EY GDS) is a global delivery network of over 75,000 people providing innovative and strategic business solutions to clients worldwide. We play a vital role in growth strategy, helping clients become agile and efficient, and helping fulfill our purpose to build a better working world. We offer diverse career opportunities across Finance, Business Development, Technology, Talent, Procurement and Risk Management. We operate across 10 locations and 21 cities including Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom. Our EY GDS Spain office is located at Malaga Technology Park and currently employs over 750 people. If you are interested in being part of our team, please get in touch with us.
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