An international recruitment agency is seeking a leader for their Global Service Desk to unify support processes across multiple companies. The idóneo candidate will have extensive experience in IT service management within multinational settings and a solid knowledge of tools like Jira and Microsoft 365. Responsibilities include transforming support models to enhance service delivery and user satisfaction while managing complex technological environments. This role is crucial for ensuring operational excellence and effective reporting mechanisms.#J-18808-Ljbffr