HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘general approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The Technical Account Manager (TAM)
is responsible for managing the technical relationships and integrations of high-profile clients within the travel sector. This role will focus on optimizing API integrations, ensuring the highest level of performance, and proactively identifying opportunities for technical improvements. The TAM will work in close collaboration with the Key Account Manager (KAM) to align technical solutions with commercial strategies, driving customer satisfaction and profitability. Accountabilities: Client & Technical Relationship Management: Act as the main technical point of contact for assigned accounts, developing deep client understanding at all levels (technical teams, managers, and C-level). Provide consultancy to clients on API integration and optimization, aligning technical capabilities with their business model to unlock growth opportunities. Conduct regular technical reviews with clients to identify potential optimizations and enhancements, ensuring API performance aligns with customer expectations and business needs. API Optimization & Proactive Monitoring: Leverage tools like Grafana, OpenSearch, and Anodot for proactive monitoring of client technical KPIs, detecting anomalies early to prevent disruptions. Perform Technical Optimization Analysis (TOA) and utilize Client Tech Optimization Score (CTOS) to assess and enhance client integrations. Work closely with the KAM to analyze client data and market trends, translating insights into actionable technical recommendations to boost client performance. Technical Incident Management & Troubleshooting: Rapidly diagnose and resolve technical issues, utilizing real-time monitoring tools to minimize downtime and impact on business operations. Collaborate with internal teams to address system discrepancies, traffic anomalies, and API errors, ensuring a seamless client experience. Set up automated alerts for technical KPIs to stay ahead of potential incidents and optimize client connectivity. Cross-Functional Collaboration & Client Engagement: Partner with KAMs to align technical solutions with commercial goals, ensuring cohesive client strategies. Participate in cross-functional initiatives with departments like Sales, Product, and IT to address client requirements and exclusions. Attend client meetings, industry events, and tradeshows to gather insights and provide tailored technical guidance, reinforcing long-term relationships. Skills Strong technical expertise in API integrations, data analysis, and monitoring tools (Grafana, OpenSearch, Anodot). Excellent communication skills with the ability to translate technical concepts into actionable insights for clients and internal stakeholders. Strong problem-solving abilities with a data-driven approach to decision-making. Project management skills with a focus on delivering technical solutions on time and within scope. Experience: 3+ years in a technical account management or technical consulting role, preferably within the travel or technology industry. Proven track record of optimizing API integrations and enhancing technical performance. Experience with Salesforce, Tableau, and other business intelligence tools is preferred. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field. Fluent in English (required); additional language proficiency is a plus. At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference. You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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📌 Technical Account Manager
🏢 HBX Group
📍 Madrid