Technical Lead Role at Omega CRM
Main Responsibilities:
* Provide technical support to sales and functional teams in assigned accounts, focusing on solution design, estimation, and assumptions.
* Lead project technical leadership under the guidance of Project Manager/Delivery Manager, leveraging comprehensive technical knowledge of the platform to identify optimal solutions for project demands.
* Identify risks in technical project/client profitability management and notify relevant parties.
* E nsure smooth project progress regarding Scope, Schedule, and Costs, anticipating potential deviations and alerting the Project Manager/Delivery Manager.
* Guarantee fulfillment of project technical objectives.
* Ensure compliance with agreed software quality standards, aligning with Omega's Technical Management.
* Supervise effort estimations of development and support teams during project testing phases.
* Collaborate with PM/DM on client project demos.
* Ensure final delivery of technical documentation for each project.
* Participate in training and development of the technical team, advising them to enhance their skills.
* Identify potential technical up- and cross-selling opportunities.
* Explore methodological improvements for the technical team.
* Contribute to Omega's community of practice, offering thought leadership, training, and mentoring to develop technical capabilities.
Required Experience:
* 3+ years of involvement in Salesforce.com full lifecycle implementations.
* Experience working on Salesforce.com projects as a developer.
* Knowledge of Sales Cloud, Service Cloud, Marketing Cloud modules.
* Proficiency in agile methodologies.
* High level of English proficiency.
What We Offer:
* Permanent contract.
* Flexible schedule allowing balance between professional and personal life.
* Certifications plan for skill improvement and official certification from main partners.
* Home office flexibility with company support.
* Flexible remuneration (public transport ticket, meal voucher, etc.).
* Health insurance coverage.
* Omega in action: commitment to creating a better society.
* Professional growth opportunities for personal and career advancement.
About Us:
Omega CRM, a Merkle Company, is a global digital business specialising in accelerating Business Experience (BX) through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, offering end-to-end solutions integrating media, creativity, content, technology, and strategy for real business impact as part of the dentsu group. With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM leads the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is our core focus (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.