WHY WE WILL LOVE YOU
Our goal is to ensure excellent online customer engagement by coordinating e-commerce activities and leveraging the IKEA assortment and household decor knowledge on the IKEA website. Coordinate business and e-commerce objectives by optimizing and adapting to customers' needs on the IKEA website. Drive IKEA 's transformation agenda and ensure the success of our transformation into an IKEA company.
About you:
• Minimum 8 years of leading growth agenda of the digital Customer Meeting Point in an omnichannel environment and created profitable and sustainable growth in all customer touchpoints.
• Minimum 4 years of proven experience of developing high performing teams; both of a direct team but also leading agenda indirectly throughout the organization.
• Experience from strategic Business Planning.
• Ability to communicate with conviction and a strong POV, creating strong relationships.
• Strong knowledge of web, app, social commerce and live shopping retailing.
• Broad and extensive business understanding.
• Strong understanding of the consumer, customer, and co-worker needs, demands and expectations throughout the omni shopping experience.
• Strong knowledge of how to optimize and continuously develop the customer omnichannel experience securing growth & seamless customer meetings based on evolving customer needs.
• Strong knowledge of leading change and leading in the unknown.
• Communicates confidently and clearly in English and Spanish.
• Strong understanding of financial cost & growth drivers and their effect on profitability based on an omnichannel perspective.
• Strong understanding of using data, AI and insights to achieve organizational goals and objectives
WHAT YOU'LL BE DOING DAY TO DAY
Take business ownership of digital Customer Meeting Point, WEB, APP, social commerce, (and if applicable third-party platforms) within an omni channel environment.
Ensure digital Customer Meeting Point experience is contributing and a part of a seamless customer experiences across overall omni experience, aligning with broader business goals.
Own the overall performance of digital channels by setting KPIs, objectives, and key results to drive growth, engagement, and online performance (including conversion).
Identify opportunities and deviations through detailed E-Commerce P&L analysis, lead the Online Functional Review process, and coordinate across functions to improve performance.
Execute and deliver the country roadmap according to local needs to develop and improve existing and new Digital Customer Meeting Point and keeping close dialogue and feeding country needs to global organization.
Take end-to-end responsibility for merchandising across digital platforms by collaborating with commercial calendar and core area teams to support launches, campaigns, and the Growth Plan, optimizing conversion and customer engagement across all digital Customer Meeting Point.
Lead, coach, and develop the digital Customer Meeting Point team, fostering a motivating environment focused on long-term skill-building, inclusive succession planning, and health and wellbeing. Create a safe, inclusive workplace where people want to stay and grow.
OUR TEAM WITHIN IKEA
The mission of our team is to turn visitors into happy customers. We’re a diverse group of digital fanatics who work together to lead our business development and operations across digital channels to inspire people with the IKEA range wherever they are – on a bus, in the waiting room, at an IKEA store, at home on the sofa or in the bathtub. #J-18808-Ljbffr