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Responsible for pre-qualification and client assistance, representing MVCI products and systems with integrity while providing excellent customer service according to MVCI standards.
CRITICAL TASKS
WORKING RELATIONSHIPS:
Reports to: Sales & Marketing Manager
Interfaces: All Associates
OVERALL RESPONSIBILITIES:
• Provide accurate information to guests with attention to detail and product knowledge.
• Conduct pre-arrival calls, service clients, and assist with membership issues during their stay.
• Identify and resolve all client issues, following up until resolved.
• Qualify clients and explain promotion terms and conditions diplomatically, especially for GI tours.
• Coordinate appointments and arrivals with the front desk at the Sales Centre.
• Handle customer questions, problems, and complaints satisfactorily.
• Deliver welcome packages to MVCI owners.
• Maintain and exceed performance standards set by Sales management.
• Obtain referrals from new and existing owners.
• Follow up on sales leads to improve results.
• Review performance with management for continuous improvement.
ESSENTIAL JOB FUNCTIONS:
• Maintain a customer service attitude in all dealings.
• Assist owners with bookings and queries.
• Engage in ongoing self-development.
• Foster positive interactions with colleagues.
• Stay current on company and industry information.
• Generate qualified prospects for Marriott’s Club Son Antem sales presentation.
• Qualify clients based on participation details.
• Explain promotion terms to qualifying guests.
• Coordinate appointments with the front desk.
• Contact in-house clients and owner referrals to generate tours following company guidelines.
OTHER:
- Perform tasks as assigned.
- Comply with company policies and procedures.
- Be punctual and maintain a professional attitude.
JOB QUALIFICATIONS:
1. Fluent in English or German; additional languages are an advantage.
2. Excellent customer service skills.
3. Good organizational skills.
Marriott Vacations Worldwide is an equal opportunity employer committed to diversity and inclusion.
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