Where will you work?
Our client is Agrolimen Group, a leading organization with nearly 5,000 employees worldwide. They are driven by a clear ambition: to transform their culture and portfolio toward purpose-driven, holistic value creation.
Their Strategic Agenda includes evolving their Operating Model, resulting in a strong Head Office created with the purpose that "they are stronger when together." This Head Office provides shared services, promotes connectivity, fosters customer centricity, ensures business continuity, and develops talent.
They operate through Centers of Excellence (COEs) for functional expertise, Service Centers for process harmonization and automation, and Connectivity HUBs to enable best-practice sharing across business units.
What will you do?
* Manage Applications Support Service for your areas of responsibility (incidents, requests and queries), including users support, resolution teams/partners coordination, quality checks on solutions provided as well as critical escalations. Ensure timely resolution in accordance with defined SLAs.
* Coordinate internal teams and external providers (vendors, partners, developers) involved in the resolution and maintenance process.
* Regularly produce Service Dashboard & monitor service performance, ensuring compliance with SLAs and KPIs, anticipating risks, identifying trends, deviations or areas for improvement and proposing and implementing solutions and action plans. Ensure clear, timely, and effective communication regarding service status & escalations.
* Lead service review meetings with key stakeholders, to discuss service performance and address concerns. Act as a SPOC for Applications Management topics under your area of responsibility.
* Collaborate with other IT functions (infrastructure, security, development, data governance) for transition to support & systems upgrades, granting that AM services are always considered. This may require participating in project delivery phases to evaluate readiness of Service Management.
* Maintain and evolve Applications Management Service documentation, standard operating procedures, and knowledge base content, guaranteeing compliance with internal standards and external regulations (e.g. data protection, security policies).
Who are we looking for?
Skills & Experience:
* More than 5 years' experience in Applications Service Support role in large organizations. Experience in data solutions will be highly valued.
* Solid experience coordinating support teams and/or leading AM involvement in IT projects, managing the transition to operations within medium to large organizations. Great coordination & conflict management skills.
* Knowledge of IT Service Management frameworks (such as ITIL) (certification is a plus) and ITSM tools (e.g., Jira, ServiceNow) and collaboration platforms (e.g., Confluence, Teams).
* Functional knowledge of Core Apps such as SAP ECC, Fiori, RPAs, etc.
* Desiderable: functional or technical knowledge of BI tools such as Power BI, Qlikview, Tableau, etc.
* Desiderable: functional or technical knowledge of data platforms such as Snowflake, SQL, etc.
* Fluency in English and Spanish.
* Experience in FMCG will be a plus.
Other key competencies:
* Strong organizational and time management skills, with the ability to handle and prioritize multiple tasks.
* High degree of autonomy.
* Service-oriented mindset and sensitivity to business needs.
* Coordination and transformational skills in a challenging scenario.
* Detail oriented with pragmatic and structured way of thinking.
* Excellent communication skills, able to interact with different stakeholders.
* Conflict management and decision-making skills in operational and complex contexts.
* Proactive, improvement-driven attitude with a continuous learning mindset.
* Collaborative spirit and ability to contribute to a positive team dynamic.
What do we offer?
* Dynamic & Resilient Industry: The opportunity to join a fast-moving organization operating in the stable and resilient food industry.
* International Exposure: A truly international and multicultural working environment.
* Digital & Modern Ways of Working: Exposure to state-of-the-art digital treasury tools and technologies.
* High-Performance Team: The chance to be part of a high-performing team providing treasury services across the European region.
* People-First Culture: A dynamic, young, and collaborative atmosphere where talent development is a priority.
* Purpose & Sustainability: A company culture committed to social responsibility and sustainable development.
* Flexible Ways of Working: Hybrid working model and flexible working hours.
* Flexible compensation plan: Including meal vouchers, private health insurance, childcare, and other benefits.
* Competitive Package: Competitive salary aligned with the role and market standards.