The Operations Manager position is ideal for a dynamic individual with strong leadership skills and a passion for operational excellence. This role offers a unique opportunity to make a significant impact within a rapidly growing company in the short-term rental industry. As an Operations Manager at GuestReady, you will have the chance to lead a dedicated team, optimize processes, and enhance guest satisfaction, all while contributing to the company’s ambitious growth objectives. If you are looking to advance your career in a fast-paced environment where your skills and ideas can thrive, this could be the perfect opportunity for you to grow alongside GuestReady.
**Responsibilities**
**Operational Management**
- Ensure seamless daily operations, including timely task completion and problem resolution.
- Oversee the quality and efficiency of housekeeping and property maintenance services.
- Manage third-party service providers to ensure high-quality performance and contract compliance.
- Monitor performance through key metrics and KPIs, ensuring operational standards are met.
- Schedule and oversee work shifts, task delegation, and performance evaluations.
- Build relationships with local vendors, ensuring services are delivered on time and to standard.
- Assist in setting dynamic pricing strategies by monitoring occupancy rates and seasonal demand.
- Work closely with the revenue team to optimise booking rates and minimise vacancies.
- Collaborate on strategies to upsell services and amenities to increase revenue per guest.
- Ensure all properties adhere to local regulations, including health, safety, and licensing.
- Conduct regular safety audits and enforce safety protocols for both guests and staff.
- Provide regular operational reports and insights to stakeholders.
- Use data to identify areas for operational improvement, cost savings, and efficiency.
- Train team members on technology systems and optimize digital processes.
- Monitor online booking platforms and ensure listing accuracy and responsiveness.
- Develop and enforce protocols for handling operational crises.
- Serve as the point of contact for after-hours emergencies or urgent operational needs.
**Process Improvement**
- Continuously assess and optimize operational processes for better efficiency and service quality.
- Identify and implement cost-effective solutions to enhance operational performance.
- Drive innovation in process management, tools, and strategies to meet evolving business needs.
**Team Leadership**
- Lead and manage a high-performing operations team, including guest relations, property maintenance, and housekeeping.
- Foster a positive, collaborative, and efficient working environment.
- Train, mentor, and support team members to meet and exceed performance goals.
**Requirements**:
- Years of Experience: 5-7 years in operations, hospitality, short term rental, or property management, with a leadership role.
- Spanish & English
- Proven experience in team management, process improvement, and customer service.
- Strong problem-solving and decision-making abilities, with an emphasis on data-driven approaches.
- Excellent communication skills, both written and verbal.
- Willingness to work on weekends.
- Available to work on any schedule.
- An individual who’s able to work under pressure being calm and composed.
- Experience in delivering host-focused solutions based on their need and satisfaction.
- Team player; able to work in an environment with cross-cultural colleagues.
- Multi-tasker, organized and able to manage time efficiently and juggle lots of competing priorities.
- Able to work with the highest ethical and professional quality standards.
- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps!
Diversity and Inclusion
Tipo de puesto: Jornada completa
Beneficios:
- Flexibilidad horaria
- Programa de formación
- Seguro de vida
- Confiable médico privado
Ubicación del trabajo: Teletrabajo híbrido en 08009 Barcelona