Overview
TGW Logistics Group is a leading systems provider of highly automated, versátil solutions supporting distribution and fulfilment for leading retailers and global brands in e-commerce, apparel, general merchandise, and grocery. We are recruiting a Technician Customer Support Controls in Spain. As a Customer Support Technician Controls, you will provide technical support to clients remotely and in person at the different Hub customers.
Responsibilities
- Operate the reception, processing, and documentation of issues reports in the first and second level support environments
- Take responsibility for customer issues and manage them through to resolution
- Investigate, diagnose, locate, and implement solutions to resolve issues
- Availability to work 24/7 in rotating morning/evening/night shifts
- Follow standard procedures for correct escalation to other teams
- Generate system documentation
- Maintain documentation up to date
- Make modifications to existing installations
- Willing to travel to customers as required (up to 30% of time)
What you\'ll need
Education and soft-skills requirements
- Strong automation and electrical background: Bachelor’s degree in electrical engineering, Industrial Electronics and Automation Control Engineering or equivalent
- Languages: Spanish (high), English (medium)
- Good communication skills
- Being a good team player
- Commitment to continuous learning about new TGW products and solutions and training other team members
- Self-sufficient, proactive, and persistent
- Car driving license
Technical competences
- Solid knowledge and demonstrable experience in SIEMENS Simatic Step 7 and TIA Portal
- Knowledge in visualization systems: WinCC, WinCC Flexible, Zenon
- Knowledge of servo and frequency inverters: Lenze, SEW
- Knowledge of scanners: SICK, Leuze
- Knowledge in vision systems: Keyence, datalogic
- Knowledge of fieldbuses: Profinet, Profibus, ASi, Profisafe
- Reading electrical drawings
- Electrical knowledge
- Proficiency in computer and basic office applications (Word, Excel, OneNote)
TGW is an employer that promotes equal opportunities. We invite everybody interested in this job to apply.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Automation Machinery Manufacturing
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