Overview The place… Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. As a Front Office Manager, you will play a central role in delivering a seamless, personalised, and memorable experience for every member. With your natural hospitality charm and leadership mindset, we’ll give you the platform to connect, inspire, grow, and make an impact.
Responsibilities Create and refine efficiency in the member and guest check-in process and welcome experience.
Contribute to yearly departmental goals, related to payroll, expenses, staffing levels and guest service.
Responsible for monitoring and supporting daily operations, greet hotel guests and members upon arrival.
Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards set forth by Soho House & Co.
Participate in identifying talent gaps, interviewing and hiring staff as well as host staff meetings and training opportunities to develop and grow staff skills as well as provide counselling and discipline when applicable.
Ensure all new hires are provided a proper New Hire Training process with new employees.
Communicate daily events, guest lists, VIPs, room (hotel) occupancy and sales budget.
Maintain quick correspondence in courteous, professional and rapid manner in order to resolve all guest and staff inquiries.
Collaborate with controller and Purchasing Manager to ensure all perishable and nonperishable items are ordered available to distribution and inventory is maintained.
Deliver the highest standards of customer service and process, track and report all guests’ disputes and claims.
Performs other duties as assigned by the general manager.
Experience Required Minimum of 3+ years’ experience working and 2+ year of Front Office Manager experience.
Detail oriented, ability to multitask and work in a fast-paced environment.
Computer skills: Excel, MS Word, MRM, Salesforce and Opera preferred.
Customer services oriented and excellent verbal and written communication skills.
Bilingual language skills a plus.
Hospitality Degree preferred.
Flexible schedule, evenings, weekends as needed.
Benefits Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week in our public restaurants.
Team Room Rates; Any Bedroom, Any House, $100 a night
Birthday Day Off
Discount on Cowshed products and Soho Home (up to 20%)
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
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