Job Title: Operations & Reservations Manager – Destination Management Company
This boutique Destination Management Company
based in Madrid,
specializing in tailor-made cultural and luxury travel experiences across Southern Europe.
Their bilingual, international team works closely with high-end travel advisors and trusted local partners to create seamless, authentic itineraries focused on
art, history, gastronomy, and wine
. They are known for their
personalized service, operational excellence, and attention to detail
.
They are looking for an experienced
Operations & Reservations Manager
to oversee day-to-day booking operations and client servicing.
This role is idóneo for someone with a background in
DMC operations, travel coordination, concierge services, or hospitality
, who enjoys managing multiple reservations, liaising with suppliers, and delivering exceptional client experiences.
Coordinate with
hotels, guides, transport providers, venues, and local partners
Ensure smooth execution of services before and during travel
Maintain strong relationships with suppliers and service partners
Support internal processes, service standards, and operational workflows
Assist with planning special events, experiences, and bespoke requests
Contribute to customer loyalty initiatives and repeat business
3–5 years' experience
in travel, hospitality, or DMC operations
~ (roles such as Operations Executive, Senior Travel Coordinator, Concierge, Group Coordinator, or similar)
~ Fluent in
English and Spanish
(essential)
~ Client-focused mindset with strong communication skills
~ Knowledge of the
Spanish and Portuguese markets
is a plus
~ 6 months
of structured training
~ Private
healthcare insurance
~ Performance-based bonus
program after 6 months
Job Title: Operations & Reservations Manager – Destination Management Company
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