To manage and grow existing client accounts in the European market by ensuring strong relationship management, account expansion, and revenue optimization for VAS products including Fintech solutions, PPOB services, and E-Wallet platforms .
Key Responsibilities
Manage and maintain relationships with existing clients and partners in the European regionAct as the main point of contact for day-to-day account coordination and issue resolutionIdentify upselling and cross-selling opportunities across Fintech, PPOB, and E-Wallet productsCoordinate with internal teams (Product, Tech, Operations, Finance, Legal) to ensure smooth service deliveryMonitor account performance, usage, and revenue trendsSupport contract renewals, commercial discussions, and pricing alignmentPrepare regular account reports, forecasts, and performance updates for managementEnsure compliance with European regulations and client requirementsSupport onboarding and go-live process for new services within existing accounts
Requirements
Experience & Background
Minimum 3–5 years experience as Account Manager, Key Account Manager, or Client SuccessExperience in Fintech, VAS, Digital Payments, PPOB, E-Wallet, or Telco-related servicesProven experience managing B2B clients in European marketsStrong understanding of contract management and client lifecycle
Skills & CompetenciesExcellent relationship management and communication skillsStrong coordination and problem-solving capabilityCommercial awareness with ability to grow accounts and protect revenueGood analytical skills for account performance trackingAble to work independently in a cross-border, multicultural environment
Language & CommunicationFluent English (mandatory)Additional European language (French, German, Spanish, or Italian) is a strong advantage
Other RequirementsWilling to work with European time zones and occasional travelDetail-oriented with strong follow-up and documentation skillsComfortable working with CRM, reporting tools, and dashboards