Your Responsibilities
* Provide top-notch customer support (B2C) via phone and email.
* Understand, analyze, and solve customer and partner issues.
* Work closely with the account management team to gather information and resolve complex cases.
* Offer proactive feedback and suggestions to improve products and services.
Who You Are
* You have previous experience in a customer-facing role (B2C is required, B2B is a plus).
* You are organized, detail-oriented, and empathetic.
* You enjoy problem-solving and delivering a great customer experience.
* Languages: Native in French, B2 in Spanish and English (spoken and written).
* Knowledge of other languages like Italian, Portuguese, German, or Dutch is a plus.
* You are based in Barcelona and have NIE+Spanish Social Security Number.
Why Join This Company?
* Attractive salary package.
* A fast-paced and stimulating international work environment.
* 32 days of paid vacation per year.
* Permanent full-time contract, Monday to Friday, 9-18h.
* Hybrid work model with a centrally located office in Barcelona.