We are currently looking for Service Manager to work in person in Seville or Bilbao
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Responsibilities
* Customer Satisfaction and Service Customer Relationship: (customer voice management, Service Value Demonstration)
* Delivery & Maintenance Assurance: Ensure successful project delivery and maintain network stability through risk management and strategy implementation.
* Service Solutions & Sales: Identify customer pain points, develop competitive service solutions, and manage bidding to drive business growth.
* Partner Capability Management: Guide partner investment, evaluate capabilities, address gaps, and ensure consistent service quality.
Job requirements:
* Working time: 8x5
* Availability to travel around the country.
* Bachelor's degree or higher in Telecommunications, Electronic Engineering, Computer Science, or related fields.
* 5+ years of experience in the ICT industry, in customer service management, delivery & maintenance assurance, service sales experience for enterprise or carrier networks.
* Proven track record in managing service solutions for major projects, including experience in service bidding and sales strategy development.
* Deep understanding of service solution sales, with the ability to identify customer pain points and develop competitive service offerings.
* Excellent stakeholder management and cross-departmental collaboration skills to drive closed-loop customer feedback and business implementation.
* Fluency in English is required to effectively communicate with local customers and HQ teams.
* Strong presentation and negotiation skills to demonstrate service value and influence customer budgeting.
* Spanish, English
Who we are?
LCC, part of TechMahindra, has more than 1500 employees in the EMEA region and is an independent service provider to the telecommunications industry. LCC specializes in planning, design, engineering, installation, optimization and maintenance of wireless and wired systems.
We are looking for candidates with the ambition to consolidate their technical knowledge and the desire to continue to grow professionally in the telecommunications industry. We believe that talented and self-determined people are capable of creating amazing things. xohynlm
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