Graduate Business Analyst Description - Customer Support (CS) delivers services for all PPS customers across EMEA through a network of outsourced partners. We are looking for a Graduate Business Analyst to join the Delivery Cost & Operations team within the Service Delivery Support and Business Management organization. This is a full‑time position designed as a versatile analyst profile, supporting the team across multiple priorities including automation (including AI), operational performance, and financial analysis. You will be part of an international team, working in a dynamic environment and contributing directly to improving efficiency, cost management, and decision‑making across EMEA markets.
Objectives & Responsibilities
Responsibilities
* Automation & Digitalisation
o Identify manual tasks and develop automation solutions leveraging tools such as PowerBI, Excel‑based solutions, scripting, and AI‑driven technologies
o Support the development and maintenance of data pipelines and reporting automation
* Operational Performance Analysis
o Analyse operational KPIs (service delivery, partner performance, efficiency metrics)
o Support performance reviews and propose actionable improvements
* Financial Analysis
o Support cost tracking, trends, and variance analysis across EMEA
o Support senior Cost Lead on financial analysis, insights, and cost optimisation initiatives
* Reporting & Modelling
o Maintain and enhance scorecards and dashboards
o Develop analytical models to support decision‑making
* Process Improvement
o Participate in transformation initiatives (automation, standardisation, simplification)
o Act as a versatile analyst, supporting different team needs depending on priorities
Requirements
* Recently graduated (within the last 12 months) with a Bachelor’s or Master’s degree in Business Administration, Economics, Industrial Engineering, or a related field
* Strong analytical mindset with the ability to interpret data and generate insights
* Proficiency in Microsoft Excel (e.g., data analysis, pivot tables, reporting) and basic knowledge of PowerBI or similar visualisation tools
* Fluent in English (written and verbal)
* Highly organised with strong attention to detail and ability to manage multiple tasks effectively
* Problem‑solving mindset with a structured and analytical approach to challenges
* Collaborative team player with strong interpersonal and communication skills
* Curious, eager to learn, and comfortable working in a dynamic environment
* Positive, enthusiastic, and proactive attitude
Benefits
* Truly international experience: work in a global organisation with colleagues from 60+ nationalities
* Continuous growth & career development with multiple internal mobility opportunities
* Competitive benefits package, including hybrid work model, health & life insurance, ticket restaurant vouchers, flexible working hours, HP Flex Programme providing kindergarten vouchers and transport cards
* Inclusive employee networks (Women, Pride, Inclusion, NextGen, Sustainability & DisAbility) and community volunteering initiatives
* Access to sports centre, printing workshops, and printing happy hour with 3D printing
* Free parking and excellent access via nearby train services
Legal & EEO Statement
Legal entity: Sales & Services Job - Services Schedule - Full time Shift - No shift premium (Spain) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, colour, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, local law(s). This information will be kept in strict confidence and without any adverse treatment if you provide it.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal.”
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