HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit hcltech.Com
About the Role
We are seeking an experienced SAP Customer Experience (CX) Manager with a background in SAP Basis, S/4HANA and cloud environments to manage customer engagements on SAP RISE. The role requires a customer-facing professional to lead coordination across teams and ensure smooth service delivery, with experience in SAP landscape operations, migrations, and stakeholder management.
Key Responsibilities
* Act as the primary point of contact for customers on SAP RISE engagements
* Manage ongoing customer engagement and provide guidance on SAP landscape operations and maintenance
* Coordinate across SAP teams (architecture, delivery, support) to ensure consistent service delivery
* Support customer onboarding and transition to SAP Enterprise Cloud Services
* Oversee service delivery execution against scope, timelines, and milestones
* Handle customer escalations and contribute to issue resolution with relevant support teams
* Provide guidance on technical topics, including architecture and landscape-related queries
* Support release management, maintenance activities, and lifecycle planning
* Monitor account status and contribute to continuous improvement initiatives
* Ensure effective collaboration with internal stakeholders to drive customer success
Requirements
* 5+ years of experience in SAP Basis, SAP HANA, or S/4HANA
* Minimum 2 years of experience in cloud environments (AWS, Azure, or GCP)
* Strong understanding of SAP landscape operations, upgrades, and migrations
* Experience with SAP RISE or SAP Enterprise Cloud Services is a plus
* Experience in customer-facing or service management roles
* Strong stakeholder management and communication skills
Why Us
* Permanent contract
* Remote Work Model
* Competitive salary
* Private health and life insurance from day one in the company
* Working hours: Monday to Friday
Equality & Opportunity for All
Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.
Candidate privacy notice: