About UsWe are Alex, a newly launched AI-driven B2 C startup backed by private funds and legaltech leaders. Our mission is to make legal assistance simple, accessible, and affordable through cutting-edge technology.We operate in a consumer-first, digital-first model, redefining how individuals solve legal problems—no calls, no paperwork, just fast, reliable legal support.We're growing fast and looking for outliers—people who think differently, embrace challenges, and want to build something meaningful from the ground up. About the Role You’ll work closely with the Head of Operations to scale and automate the company’s core processes, building the infrastructure that allows us to grow faster, smarter, and more efficiently.This is a hybrid business-tech role. You’ll be key in implementing, optimizing, and monitoring our tools, automations, and analytics systems—while also driving innovation in how we operate internally.What You’ll Do
Build and optimize dashboards and reports using SQL, Python, and Looker Studio to enable data-driven decision making.Improve and expand the implementation of our CRM, customizing it to fit operational and commercial needs.Design and maintain business-critical automations using Make (Integromat), n8n, and other no-code tools.Document systems and processes in a clear, scalable, and structured way.Collaborate with internal teams (IT, Marketing, Customer Support) to ensure tools and processes are aligned with business needs.Own and lead cross-functional projects aimed at improving efficiency, digitalizing operations, or testing new tools and workflows.What We’re Looking For Experience3–5 years in operations, business systems, or tech-enabled roles within startups, consulting, or fast-paced environments.Hands-on experience with Zoho CRM or similar tools (e.G., Hub Spot, Salesforce).Experience building and maintaining automations, internal systems, and data workflows with minimal tech support.Understanding of B2 C business models and customer-centric operations.Tools & Systems Familiarity BI & Dashboards:
SQL, Python, Looker Studio (must)CRM:
Zoho CRM Plus (preferred), Hub Spot, PipedriveAutomation:
Make (Integromat), n8n, ZapierWeb basics:
HTML/CSS, embedded logic (nice to have)You’ll Thrive in This Role If You Are... Analytical and structured, with a strong problem-solving mindsetHighly autonomous, proactive, and comfortable owning projects end-to-endComfortable operating across both technical and business contextFocused on execution, speed, and business impactWhat We Offer A core role in a high-potential startup from day oneThe opportunity to shape our operations and systems from scratchA dynamic environment where your impact is visible every dayReal growth opportunities toward operational leadership rolesHybrid model – 2 days in office (Madrid) / 3 remote