Apply locations : Santander, Spain; Barcelona, Spain | Time type : Full time | Posted on : Posted Today | Job requisition id : R-109914
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Job Description :
Transformation and Optimization Lead
Job Summary
We are seeking a transformative leader to reimagine and optimize our Global TechOps and Support organization, driving high-performance teams, breaking silos, and optimizing costs through strategic budget management.
The Transformation and Optimization Lead will develop and implement transformation plans, ensuring alignment with department objectives and strategic priorities. This role will focus on eliminating fragmentation, cultivating high-performance teams, building AI-driven strategies, and managing strategic initiatives focused on identifying and implementing new value streams and cost savings opportunities. The ideal candidate is a strategic thinker with a futuristic mindset, understanding business evolution, capable of designing future-state models, solving complex problems, and transforming global teams. Experience in making tough decisions and driving measurable business value is essential. The successful candidate will demonstrate the ability to make independent decisions and lead change initiatives aligned with long-term business strategy and customer-centric outcomes.
Key Responsibilities
* Strategic Transformation and Initiative Management : Design and implement a comprehensive transformation strategy for a unified global operating model, assessing current and future states across locations. Develop a roadmap leveraging AI and data insights to enhance efficiency and customer satisfaction. Collaborate with stakeholders to recommend improvements and participate in performance enhancement projects. Lead change management efforts, evaluate and implement technology solutions, and foster a culture of continuous improvement.
* High Performance Team Building : Cultivate and lead high-performing, cross-functional teams focused on innovation and value creation. Make strategic decisions that drive operational excellence and foster a culture of accountability and collaboration.
* AI and Data-Driven Strategies : Identify AI capabilities, develop strategies to integrate these into business processes, and build expertise within the team to solve complex customer challenges, translating solutions into value.
* Cross-Functional Collaboration and Innovation : Work with product, engineering, and sales teams to develop innovative solutions, influence key decisions, and create analytical solutions to problems.
* Cost Optimization and Budget Management : Collaborate with senior management to develop cost measurement techniques, establish KPIs, and enable data-driven decision-making through trend analysis.
* Performance Management and MBOs : Implement measurable Management by Objectives, establish KPIs, and optimize team structures and processes for agility and scalability.
* Stakeholder Engagement and Executive Presentations : Partner with leadership to align initiatives with company strategy, ensure consistent adoption across global teams, act as a change agent, and develop strategic presentations for leadership.
Qualifications
* Bachelor’s degree in Business Administration, Management, or related field; Master’s preferred.
* 10+ years of experience in support, technology operations, or transformation roles within a large global organization, preferably with B2B platform experience.
* Proven experience in leading global transformation, strategy execution, change management, and process improvement, with at least 3 years in a managerial or strategic consultant role.
* Project Management or Change Management certification preferred.
* Strong project management, analytical, problem-solving, and data-driven decision-making skills.
* Strategic thinker with understanding of AI, automation, and data platforms relevant to technical support.
* Excellent leadership, communication, and interpersonal skills, capable of inspiring teams and influencing at all levels.
* Results-oriented with the ability to lead through complexity and ambiguity.
* Experience in transforming siloed support ecosystems into unified models and building high-performing global teams.
* Passion for solving customer challenges through technology, data, and process innovation.
Why work here?
Join us to make technology happen in surprising ways. It’ll be a fun journey! Click "Introduce Yourself" above to join our talent network!
About Us
Ingram Micro has the ability to reach over 90% of the global population. By joining us, you help us support industries from healthcare to education, and connect the world. We care for our people, foster growth opportunities, and shape the future through technology. Let’s shape tomorrow together.
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