**About this opportunity**:
SW Services within the newly formed Solution Area Cognitive Network Solutions is responsible for SW-related services such as pre-sales studies, deployment, operation, customer support, and also for providing-product near consulting and training.
We are looking for a manager to lead our Services and Quality Management team within SW Services. This unit is responsible for Product Management of services offerings, including new service conceptualization, lifecycle management, value proposition formulation and financials; as well as Quality Management, including definition and implementation of quality control mechanisms and processes, and driving the development of internal tools and systems to digitally transform service delivery. The unit is the main interface towards Cognitive Software Product Management and R&D; for alignment of offerings and SW requirements, as well as to Market Areas and Sales. For this role we are seeking a true leader with strong background in SW-related services product management and delivery.
You will play a key role in transforming Cognitive Network Solutions to delight our customers with a new generation of cloud native design and optimization, AI-powered solutions. If you want to be part of this exciting journey, we’d love to talk to you!
***:
**What you will do**:
- Line Management of the Services and Quality Management team: performance, competence and resource management
- Evolve the SW services portfolio to materialize and improve the value of our SW offerings
- Adapt SW Services offerings to successfully onboard new SW products being added to the Solution Area
- Productization of current SW Services portfolio
- Value, pricing and cost management
- Manage offering relations with internal and external stakeholders and customers
- Drive transformation of SW Services portfolio to support cloud solutions
- Drive requirements on Cognitive Software serviceability
- Drive improvement programs to achieve efficiencies and operational excellence through standardization, automation, knowledge sharing and reuse; in collaboration with Service Delivery units in SW Services
- Product Management of internal tools and systems to digitally transform service delivery
***:
**You will bring**:
- Experience as line manager
- It is a must to have confirmed, solid experience in developing & leading SW related services and associated models and processes: deployment, Integration, operations, support, and other valuable services, such as consulting, operations transformation, and customer training
- Program management skills and experience in transformation is a bonus.
- Knowledge of: RAN, Network Design and Optimization, SW Development processes and operations, AI, and Cloud-native architecture.
- Ability to effectively translate customer engagement needs into requirements on services offerings
- Ability to successfully and productively interact at the highest level within Ericsson as well as with customers
- Good communicator able to motivate and engage a large organization, as well as empower and develop culture, competence and skills.
- Proven ability to drive and embrace innovation and change with a collaborative attitude
- Knowledge of the sales process is a bonus
**What´s in it for you?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.