Greetings from Ubique Systems!!!
We are looking for a End User Support for one of our customer who has an expertise in:-
* Level 1 support for all hardware and software related problems including troubleshooting and resolution.
* Monitor and process tickets / incidents.
* Act as central point of contact as part of end user support.
* Install, configure, administrate, and monitor end user devices, such as workstations, laptops, and other mobile devices with different operating systems.
* Maintain, configure, install, and monitor printers including centralized management software.
* Perform equipment install-move-add-change operational processes as needed by the businesses.
* Analyze and recommend new technology, upgrades, and services for end users.
* Plan, purchase, inventory, and asset tagging of software, computer equipment, peripherals, including: preparation and implementation of IT relocations.
* Rotation of on-call schedule for after-hours support.
* Participate in various IT and business projects.
* Management and support of mobile computing devices (phones, tablets) and UMTS (contract management), where applicable.
* IT support for warehouse management (scanner and printers), where applicable.
* Responsible for telephone and network socket patch management, where applicable.
* Participation in the continuous improvement of existing and new helpdesk processes.
* Collection and administration of documentation.
Employment type:- B2B Contract.
It would be fully Onsite in Madrid, Spain.
Note:-Only apply if you have valid visa in the EU Region, Sponsorship will not be given.