At Factorial, we're looking for a new Account Manager for the Spanish Market to help us elevate the company to the next level.
Are you ready to take on this challenge?
The Role
We are seeking an Account Manager in the Spanish Market to join our Customer Experience team. Your role will involve acting as a consultant to existing customers, increasing client satisfaction, retaining a specific portfolio of clients, and fostering long-term relationships. You will understand their processes and challenges, and identify opportunities for product improvements and upselling.
Responsibilities:
* Build strong client relationships through regular video calls, understand their requirements, and keep them engaged with product updates.
* Serve as the main point of contact for clients, understanding their needs and goals related to their experience with us.
* Identify upselling opportunities to enhance client satisfaction and add value to their business.
* Proactively analyze your portfolio to inform decision-making and develop action plans for each client.
* Recognize trends and potential issues, reporting them proactively, and contribute to improving customer journeys and our product.
* Collaborate with teams across Sales, CX, Product, Engineering, and Finance to meet Factorial's objectives.
* Demonstrate strategic thinking and excellent organizational skills.
* Be tech-savvy and adaptable.
* Have at least 1 year of experience managing B2B customer portfolios; SaaS experience is a plus.
* Exhibit excellent communication skills and empathy.
* Be skilled in multitasking, problem-solving, and teamwork.
* Proactively suggest new ideas and improvements.
* Experience dealing with churn cases and upselling is required.
* Work effectively with KPIs.
* Proficiency in Spanish and professional English is required, as we are an international team.
Employee Benefits:
* High-growth, multicultural, and friendly environment.
* Continuous training tailored to your needs.
* Access to Gympass for health and wellness.
* Expense savings with Cobee.
* Language classes with Yolk Academy.
* Enhanced salary benefits with Payflow.
Office Perks:
* Organic breakfast at the office.
* Discounts at Nora and Apetit sushi.
* Free coffee and tea.
About Us
Factorial is a fast-growing all-in-one HR software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and enable better business decisions. We serve thousands of customers across 60+ countries and have a diverse team of over 900 employees in Barcelona, Brazil, Mexico, and the USA.
Our core values include ownership, continuous learning, partnership, and rapid growth. We believe in responsibility, teamwork, and learning from mistakes.
Interested in learning more? Visit our website!
#J-18808-Ljbffr