About Riela
\n
¿Está considerando presentar su candidatura para este trabajo? Compruebe todos los detalles en esta descripción del puesto y luego haga clic en \"Solicitar\".
\n
Riela is building contemporary bathhouses across Europe. Our first studio opened in Justicia, Madrid in September 2025, blending architecture, wellness, and hospitality into a refined communal experience. We are now in the process of opening Riela 02
\n
We are looking for a Manager to fully own daily operations in Madrid 01 - scaling to Madrid 02. This role is about leadership, structure, and execution. You will ensure the space runs flawlessly every day, without escalation
\n
Responsibilities
\n
Performance & reporting:
\n
- Own and operate RIELA 01 as a standalone business unit, with full responsibility for operations, team, guest experience, and unit profitability
- Track KPIs (occupancy, reviews, incidents, costs)
- Send structured daily and weekly reports to HQ
- Propose improvements to operations and workflow
Own the studio operations end-to-end:\n
- Lead and manage the host team
- Set daily standards and enforce them calmly
- Oversee schedules, staffing, and coverage
- Supervise opening and closing procedures
Guarantee operational excellence:\n
- Maintain cleanliness and atmosphere at all times
- Control towels, laundry, stock, and supplier coordination
- Follow up on maintenance issues until resolved
- Anticipate problems before they appear
Guest experience:\n
- Handle incidents with composure
- Ensure every guest journey flows seamlessly
- Protect the brand standards at all times
You are:\n
- Experienced xugodme managing teams in hospitality, wellness, boutique hotel or member clubs
- Structured, decisive, and calm under pressure
- Detail-obsessed and operationally sharp
- Comfortable giving direction and setting boundaries
- Fluent in Spanish and English
- Adaptable with hours, including weekends
Bonus:\n
- Experience in luxury hospitality or premium wellness
- Hospitality education (EHL, Les Roches, Glion, etc.)
- Strong organisational and process mindset