Responsibilities
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Communication with clients and potential clients (Customer Service) mainly via email and in English: preparation of quotes for scores and transcriptions, estimation of work time, problem‑solving, and resolution of musical and technical doubts.
Customer Support to our regulars, newcomers, or music community via email and company phone.
Implementation of established response protocols according to customer service direction, and following up via email and phone on the existing conversations.
Coordination with the transcription and music writing team to make appropriate musical and commercial decisions to ensure maximum customer satisfaction.
Coordination with Customer Service colleagues (English and Spanish) to establish the most appropriate workflows and priorities based on the situations that arise.
Other musical editing, admin, and problem‑solving tasks.
Required Skills
Proficient/Native level of written and spoken English (C1 – Advanced or higher).
Advanced musical training (+10 years): reading scores, understanding advanced musical concepts, sheet music terminology, being able to express them in English, and being able to communicate about them.
Proficiency in playing a musical instrument at an advanced level (+6 years)
Familiarity with basic applications: Excel, Drive/Dropbox, Shared Calendars, Trello, Slack.
Basic competencies: proactivity, high capacity for organization and time management, teamwork communication, assertiveness, and ability to simplify complex tasks.
Nice‑to‑haves
Work experience in customer service, sales, or product management situations, related to music or not.
Interest in the music industry, culture, and entertainment, entrepreneurship, e-commerce.
Advanced level of written and spoken French.
Cybersecurity basic concepts awareness.
Proficiency in software like Finale, Sibelius, Musescore, Logic Pro, Cubase, Ableton, or similar.
Be familiar with platforms such as YouTube, LinkedIn, Discord, and similars.
Conditions
75% full-time contractor: 30 hours per week.
Schedule: Monday to Friday from 11:30am to 7pm Buenos Aires time approx. Saturdays rotation included (one every two with a free weekday instead).
Location: based in Argentina, 100% Remote
Flexible holidays, coordinated with the rest of the team. xpzdshu
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