Omega CRM, a Merkle & Dentsu company, is a leader in the development of Customer Experience services, with over 20 years of experience in technology applied to marketing and customer relationship management. We are seeking a Salesforce Service Cloud Voice Technical Lead.
Main Tasks:
* Lead CTI integrations and related software across various CRM implementations.
* Support sales teams with opportunities involving CTI, Contact Center, Voice, and Multichannel solutions.
* Collaborate with the Innovation team to evaluate new voice technologies and proof of concepts within CRM environments.
* Gradually assume leadership in Salesforce projects related to Contact Center and Customer Service.
* Coordinate with the development team on integrations (REST, SOAP, API).
* Participate in analysis, documentation, testing, and support, acting as a consultant for CTI environments.
* Serve as the main contact for CTI vendors involved in CRM projects.
* Work with diverse technologies, primarily focusing on Salesforce application implementation, maintenance, and development.
Required Experience:
* At least 3 years in a similar role.
* Over 5 years of experience with CTI solutions.
* Experience with Salesforce Service Cloud Voice and Genesys.
* Proficiency in English.
What We Offer:
* Permanent contract.
* Flexible schedule and home office options.
* Certifications and professional development opportunities.
* Health insurance and flexible benefits.
* Participation in social responsibility initiatives.
About Us:
Omega CRM, part of Merkle and the dentsu group, is a global digital company enhancing the Business Experience through customer-centric solutions, technology, and data, supported by AI. We have over 23 years of experience, a diverse team, and are a recognized leader in the Salesforce ecosystem in Spain. We serve various industries, delivering omnichannel customer experiences, and are committed to growth through our core values of Talent, Flexibility, Commitment, and Innovation.
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