At TP we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to Teleperformance through job satisfaction and a great work environment.
Responsibilities
1. Handle incoming calls and provide excellent customer service
2. Assist customers with inquiries, issues, and complaints
3. Provide accurate and timely information
4. Follow company guidelines and procedures
5. Work effectively as part of a team
Requirements
6. Polish: C2 level
7. Good fluency in English
8. Previous customer service experience preferred
9. Excellent communication skills
10. Ability to work night shift hours
11. Strong problem-solving skills
12. Ability to work effectively in a team environment
Desirable Skills
13. Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
14. Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
15. Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
16. Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
17. Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
18. Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
19. Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
20. Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
What we offer
21. 38.5 hours/week. Day schedules between 10:00 - 18:00 pm, from Monday to Sunday
22. Salary: €18.756 gross/year - Temporary contract
23. Individual career paths to grow within the project
24. We are one of the world's largest provider of contact center services
25. Engage in an excellent work environment and team building activities.
26. Dynamic and international environment