Rockwell Automation is a integral technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
**Job Description**:
**Summary**
Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more thoughtful, more connected, and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.
We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen - the makers, the forward thinkers, the problem solvers. That's where you come in.
The **Customer Experience Advocate **is responsible for providing continuous quality of customer service; you are passionate about interacting with customers, partners, and internal stakeholders to answer questions, resolve issues, and deliver a consistent experience every time, minimizing effort to maximize loyalty. Supporting our product and service businesses, you will be working in a environment, where no two days are the same, you embrace change and thrive on the challenge of delivering the best possible outcomes for customers.
You will report to our Enterprise Customer Experience (ECX) organization, location within proximity to a Rockwell Automation facility is required, to support a flexible hybrid working model.
**What you will do**
- You will proactively answer questions and resolve issues related to orders and service requests.
- You will work with all partners, to provide excellent customer support.
- Product and service issues resolution; handle and resolve customer complaints.
- Have a clear understanding of Goals ensure they are met/exceeded within the set financial period.
- You will represent Supply chain and be the voice of the customers in the organization.
- You will provide proactive delivery information by Open Orders report following Service level agreement including the proactive expediting of orders.
- You will take care of Customer product returns including new product failures and warranty claims.
- You will support Repair/Exchange Requests.
**Skills you have**
- You have Experience building relationships with main partners for each assigned customer, both written and in speech, to work in a global intercultural business environment.
- You have understanding and problem-solving skills.
- You have affinity with Supply Chain and Customer Care.
- You have 1+ years of experience in a customer service environment, or supply chain role.
- You can work as an individual and in a team.
- You believe in and practice ethical behavior.
- Knowledge of Office 365 and SAP and/or Oracle.
- You are fluent in German, knowledge of English (verbal and written) is required. Any other language will be considered an advantage.
- You have a positive attitude.
- Flexibility to handle unforeseen situations.
**What can we offer?**
- International network of professionals and knowledge sharing culture.
- Meal Voucher.
- After probation: Health Insurance including Medical, Life Insurance, Retirement Plan.
- Hybrid working model.
- Our commitment to diversity, equity and inclusion is built into our business strategy, and our daily interactions. Our diverse, equitable and inclusive culture unleashes potential, enables collaboration and progress and improves outcomes for our employees, business, customers and partners._
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LI-Hybrid
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.