Job description
Find your place at Amaris Consulting as a Support Engineer. Start your new adventure in an international and agile Environment in Barcelona.
WHAT WILL YOU DO?
Timely support of end user issues or requests based on SLA/OLA agreement setup by our globally End User Operations processes in effectively manner, this is to ensure service management tickets are effectively managed based on priority & commitment
Escalate incident tickets that required more expertise from 2nd level/3rd level for further consultation and technical advice accordingly
Continuous observation of shift-left capabilities, knowledge base articles check and feedback, collective improvement as well to ensure latest knowledge articles information to support end-users are still valid till latest
✍️ WHAT WOULD YOU NEED? ✍️
Knowledge in following current technologies o Windows and Apple operating system o O365
skill knowledges o Good knowledge on Microsoft Products o Basic Active
Directory knowledge o Citrix knowledge o Mobile Intune knowledge for iOS and
Android devices support
**Language skills**: English fluent or other languages supports will be plus points
Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
Excellent teamwork skills and the ability to work unsupervised
Understanding of ITIL principle
At least diploma/advanced/higher/graduate diploma in computer or equivalent
At least 1 year (s) of working experience in the related field is required for this position
WHY US?
We are people with dreams and motivations like you, working next to super talented people with whom we can share knowledge, and experiences, hang out and feel the support of our colleagues and managers. We care about our consultants, that’s why we can offer:
Join a fast-growing general group with a turnover of €565M and over 1,000 clients across the world
Be part of an international, multicultural environment of 6,350 talented people over 60 countries and 5 continents, being able to benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors.
Flexibility is the order of the day, so we have a friendly remotely policies, an intensive workday, as well as social benefits such as Transit, Restaurant or Kindergarten ticket, and Private Health Insurance
Explore opportunities to grow quickly with a tailor-made career path and salary evaluation: 70% of our key senior talent joined the company at entry level
Develop your skills with our Tech Academy catalog in last technologies, access to the Udemy E-learning Platform with over 500 training courses, which includes programs in interpersonal communication, team management, project management, and participate in our Webinars and Workshops.
Choose your own training course with your annual personal budget and take advantage of our partners getting certifications paid by the company.
Feel part of our Community by being part of our Languages sessions, Team buildings, Afterwork hangouts, and the Event of the Year.
We have the WeCare program, where the company aid critically affected employees.
Unlock your full potential, both professionally and personally.
Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 6000 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
We look forward to meeting you!